Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013
Health and Community Services Complaints Commission annual report; Reports; PublicationNT
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Northern Territory. Health and Community Services Complaints Commission -- Periodicals; Health facilities -- Northern Territory -- Complaints against -- Periodicals; Patient advocacy -- Northern Territory -- Periodicals
Health and Community Services Complaints Commission
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60 and internal reporting of clients presenting with a high risk of harm to themselves or othersThere now exist complex case management positions that offer a higher level of expertise and focus on planning and intervention for clients presenting with challenging and complex needs. This approach to disability practice provides very clear guidelines for case managers developing responses for high risk clients when balancing the very complex issues of duty of care and dignity of risk. There are many examples of practice today where the recommendations and decisions are made in an integrated, shared care approach, including Adult Guardians, A&DP Case managers and other relevant stakeholders. On the ground this has resulted in the development of a specialised disability support worker workforce that provides direct care and support for clients deemed to pose a high level of risk. This approach provides intensive, focussed and closely monitored therapeutic programs aimed at producing positive client outcomes. 137. The Department acknowledged that in 2006 performance measures for service providers were not clearly defined and there were limited requirements concerning quality or standards, but submitted: Current agreements identify performance measures associated with funded service outputs and organisations are required to develop and maintain procedures addressing risk management, incident management and reporting, medication and training for all staff. Work continues to ensure these requirements are supported by strong contact management by the Department.
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