Territory Stories

Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013

Details:

Title

Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013

Collection

Health and Community Services Complaints Commission annual report; Reports; PublicationNT

Date

2013-06

Description

Made available via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Health and Community Services Complaints Commission -- Periodicals; Health facilities -- Northern Territory -- Complaints against -- Periodicals; Patient advocacy -- Northern Territory -- Periodicals

Publisher name

Health and Community Services Complaints Commission

Place of publication

Darwin

File type

application/msword

Copyright owner

Check within Publication or with content Publisher.

Parent handle

https://hdl.handle.net/10070/252343

Citation address

https://hdl.handle.net/10070/545331

Related items

https://hdl.handle.net/10070/545333

Page content

66 148. When staff did visit Ms N in her community, notes of her circumstances consistently identified the same types of issues and concerns documented back in 1993, although formal reporting over time did not always objectively reflect Ms Ns poor condition and circumstances. 149. The understatement of Ms Ns circumstances is evidence that the DHCS became immune, or at best inured, to the reality of Ms Ns life and viewed the situation as intractable. 150. There is no other reasonable explanation for the fact that no action was taken at times when there were genuine concerns that Ms N was: sexually abused; physically unsafe; living in circumstances which were unhygienic; not being fed; financially exploited; and so physically unwell she could not be roused. 151. Efforts to find solutions or improve Ms Ns circumstances were piecemeal, not followed through on, and as a result their effectiveness was very limited. 152. In addition to failures in direct service delivery, whether the result of staffing levels, resources or other factors, the DHCS failed to adequately oversight the provision of funded services to Ms N.


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