Territory Stories

Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013

Details:

Title

Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013

Collection

Health and Community Services Complaints Commission annual report; Reports; PublicationNT

Date

2013-06

Description

Made available via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Health and Community Services Complaints Commission -- Periodicals; Health facilities -- Northern Territory -- Complaints against -- Periodicals; Patient advocacy -- Northern Territory -- Periodicals

Publisher name

Health and Community Services Complaints Commission

Place of publication

Darwin

File type

application/msword

Copyright owner

Check within Publication or with content Publisher.

Parent handle

https://hdl.handle.net/10070/252343

Citation address

https://hdl.handle.net/10070/545331

Related items

https://hdl.handle.net/10070/545333

Page content

68 standard of housing, overcrowding, cleanliness and hygiene in remote communities. However, Ms N was a person with multiple conditions contributing to severe disability. As such, she was an extremely vulnerable client of DHCS. DHCS was required to provide, and in its role as funder ensure provision of, care in accordance with the Disability Service Standards. 157. If the level of services required could not be delivered in the community, if Ms Ns basic human rights could not be protected in the community, it was incumbent on DHCS to provide the services in another way, and if necessary, at another location. However, DHCS failed to identify or provide any alternative care arrangements. 158. The standard of service provided to Ms N by DHCS was not reasonable nor in accordance with relevant legislation and service standards. The Council and Respite Centre 159. Despite being served with a Notice to Provide Information or Produce Documents, no records were produced to the Investigation by the Council or the Respite Centre. 160. There is no evidence that the Council were aware of or delivered services that complied with the Disability Service Standards or the Personal Care Guidelines they were required to comply with as recipients of DHCS funding.


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