Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013
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68 standard of housing, overcrowding, cleanliness and hygiene in remote communities. However, Ms N was a person with multiple conditions contributing to severe disability. As such, she was an extremely vulnerable client of DHCS. DHCS was required to provide, and in its role as funder ensure provision of, care in accordance with the Disability Service Standards. 157. If the level of services required could not be delivered in the community, if Ms Ns basic human rights could not be protected in the community, it was incumbent on DHCS to provide the services in another way, and if necessary, at another location. However, DHCS failed to identify or provide any alternative care arrangements. 158. The standard of service provided to Ms N by DHCS was not reasonable nor in accordance with relevant legislation and service standards. The Council and Respite Centre 159. Despite being served with a Notice to Provide Information or Produce Documents, no records were produced to the Investigation by the Council or the Respite Centre. 160. There is no evidence that the Council were aware of or delivered services that complied with the Disability Service Standards or the Personal Care Guidelines they were required to comply with as recipients of DHCS funding.
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