Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013
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Northern Territory. Health and Community Services Complaints Commission -- Periodicals; Health facilities -- Northern Territory -- Complaints against -- Periodicals; Patient advocacy -- Northern Territory -- Periodicals
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76 place. As noted above, there is no evidence that the implementation of the plan was a success. 184. There was inadequate communication between the OPG and the Adult Guardians. The Public Guardian depended in part on the Adult Guardians to report concerns to her and did not take sufficient responsibility for proactively maintaining regular contact with the Adult Guardians. At times this information path broke down when the Adult Guardians were not in the community for extended periods and when they could not carry out their responsibilities because of competing family and cultural demands. Officers from OPG raised concerns about whether various Adult Guardians were fulfilling their responsibilities as far back as 1995; concerns were again raised in 1996, 1997 and 2006 and the Adult Guardians were replaced from time to time according to their stated willingness and ability. It is not clear what support the Adult Guardians had in the performance of their roles or whether they fully understood the extent of their decision making responsibilities. None of the Adult Guardians received any formal training concerning their responsibilities, as the OPG was not funded to provide any such training. 185. Over time, carers on the ground reported that they found it difficult to contact the OPG and felt they was not sufficiently responsive to their concerns when contact was made. The OPG did not appear to make proactive enquires about Ms N unless and until concerns were reported to her, or unless there was a pending review. The Delegate of the Public Guardian in turn complained that she felt she was not kept well informed about Ms Ns circumstances but maintained that
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