Territory Stories

Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013

Details:

Title

Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013

Collection

Health and Community Services Complaints Commission annual report; Reports; PublicationNT

Date

2013-06

Description

Made available via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Health and Community Services Complaints Commission -- Periodicals; Health facilities -- Northern Territory -- Complaints against -- Periodicals; Patient advocacy -- Northern Territory -- Periodicals

Publisher name

Health and Community Services Complaints Commission

Place of publication

Darwin

File type

application/msword

Copyright owner

Check within Publication or with content Publisher.

Parent handle

https://hdl.handle.net/10070/252343

Citation address

https://hdl.handle.net/10070/545331

Related items

https://hdl.handle.net/10070/545333

Page content

77 communication by phone was always available. Ad hoc avenues of communication adopted by the parties appeared to break down over time. 186. There were no visits after 2003 by the OPG to Ms Ns community as they did not have a travel budget. Visits by DHCS to the community were infrequent, regularly cancelled or postponed. As with the OPG, DHCS officers relied on information provided to them by third parties. The infrequency of visits by DHCS inevitably led to reduced oversight of services delivered in Ms Ns community. 187. There is no doubt that Ms Ns situation was a difficult one that presented challenges for all service organisations as well as her family and broader community. Although the OPG was able to achieve some short term improvements in care delivery when it instigated case conferences in April 2004 and January 2005, improvements were not sustained over time. Other opportunities for pulling together to discuss and generate ideas to address the serious issues of concern relating to Ms Ns care and general wellbeing were inevitably missed due in large part to a breakdown of communication between all involved in her care.


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