Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013
Health and Community Services Complaints Commission annual report; Reports; PublicationNT
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Northern Territory. Health and Community Services Complaints Commission -- Periodicals; Health facilities -- Northern Territory -- Complaints against -- Periodicals; Patient advocacy -- Northern Territory -- Periodicals
Health and Community Services Complaints Commission
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78 8. SYSTEMIC ISSUES OF CONCERN 188. The Investigation revealed consistent and repeated shortcomings with respect the care, protection and well-being of Ms N over at least two decades. The failings can be attributed to all service providers and agencies who dealt with her. The problems with her care are well documented, and were aired via reports in recurrent Guardianship court proceedings. However, nothing sustainable was done. Extrapolation to a conclusion of systemic failure is inescapable. 189. Critical matters of systemic concern in respect of Department of Health and Community Services include: (i) Its failure to ensure there was any compliance at any level with its Service Agreement with the Council, in particular the failure to: a. Ensure the Council reported against its performance measures. b. Conduct a review of the service to ensure compliance with obligations and Disability Standards; and c. Participate in regular progress meetings. (ii) Its failure to ensure compliance with the Lifestyle Plan, in particular its failure to: a. Ensure services were delivered to Ms N as specified in the plan at a standard consistent with the Disability Service Standards. b. Ensure there was regular liaison by DHCS LAC, the Respite Centre and the Guardianship Board (sic).
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