Investigation into complaint by North Australian Aboriginal Justice Agency about the care provided to Ms N by Department of Health and Community Services, the Public Guardian and Council. 27 June 2013
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Northern Territory. Health and Community Services Complaints Commission -- Periodicals; Health facilities -- Northern Territory -- Complaints against -- Periodicals; Patient advocacy -- Northern Territory -- Periodicals
Health and Community Services Complaints Commission
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79 c. Participate in monthly meetings with health clinic staff and respite services. d. Ensure that the contracted service provider was adequately staffed; and e. Ensure that the contracted service provider employed appropriately trained staff (or provided the necessary training). (iii) Inadequate staffing and over-work of the Aged and Disability Service such that staff could not regularly visit the community or oversight Ms Ns care. (iv) Its failure to identify any appropriate and regular respite service outside of Ms Ns community. (v) Its failure to identify or provide any alternatives to the care contemplated in Ms Ns community. (vi) Its failure to communicate adequately with the Public Guardian; and (vii) Its failure to forward plan for Ms N. 190. Critical matters in respect of systemic failings by the Council and the Respite Centre include their failure to: (i) Deliver services as required by the Service Agreement and Lifestyle Plan. (ii) Deliver services that complied with the Disability Service Standards (including as to level of staffing and training). (iii) Comply with the reporting, meeting, and liaison provisions of the Service Agreement and Lifestyle Plans.
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