Territory Stories

Department of Corporate and Information Services annual report 2016-17

Details:

Title

Department of Corporate and Information Services annual report 2016-17

Creator

Northern Territory. Department of Corporate and Information Services

Collection

E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report

Date

2017

Notes

Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Department of Corporate and Information Services annual report; Annual report

Volume

2016/2017

File type

application/pdf

ISSN

1835-2332

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/304926

Citation address

https://hdl.handle.net/10070/361114

Page content

Clients and Stakeholders The DCIS Service Framework is our partnership model for delivering shared corporate services across government agencies and is underpinned by our core service principles of partnership, reliability, accountability and innovation DCIS commits to delivering a high quality service and continuously improving processes and relationships in order to exceed our clients expectations. The DCIS Service Framework is representative of a sustainable business approach that is responsive to a changing environment. Our clients Northern Territory Government agencies, business divisions and statutory authorities Northern Territory Public Sector employees and prospective employees Business community, particularly the local ICT industry Businesses that tender and supply to government. Other stakeholders DCIS staff Northern Territory Government and Ministers Northern Territory community Ministerial ICT Advisory Council Australian Government Other state governments. The departments approach and responses are expected to be consistent across service lines with an emphasis on prompt and reliable services, open communication and a consultative approach that encourages input and feedback. DCIS services to clients are guided by the following principles which underpin our business processes and practices: Partnership - constructive engagement and productive relationships with clients; developing shared solutions that balance government policy requirements with agency needs and preferences Reliability - consistent, equitable and timely service delivery for all clients Accountability - responsible and honest approach with robust internal control structure and ethical behaviour Innovation - efficient business processes, standardised and automated where feasible; driving reforms to improve service efficiency and add value for clients Sustainability - responsible business practices to ensure ongoing sustainability of the partnership model. Services Processes, systems, projects, contract management and reports that support government and agencies in effectively managing their resources, activities and infrastructure assets and deliver value and efficiencies Shared corporate services for government agencies The major shared corporate service lines include: Finance Services: accounts payable, accounts receivable, ledgers, banking services and taxation. Human Resource Services: payroll and employment services, recruitment services, employment programs and support services. Contract Services: quotations and tenders administration, across government contracts and print management services. Annual Report 2016-17 | Department of Corporate and Information Services 13 THE DEPARTMENT


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