Department of Corporate and Information Services annual report 2016-17
Annual report 2016-17
Northern Territory. Department of Corporate and Information Services
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Northern Territory. Department of Corporate and Information Services -- Periodical
Northern Territory Government
Department of Corporate and Information Services annual report; Annual report
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Northern Territory Government
Annual Report 2016-17 | Department of Corporate and Information Services26 ACH IEVEM EN TS Human Resource Services This output is responsible for: delivering recruitment, employment and payroll administration services across government to assist agencies, employees and prospective employees coordinating employment programs for graduates, trainees and Aboriginal employees, with a particular focus on increasing the representation of Aboriginal employees within government providing support, maintenance and development of the governments core human resource systems, including the employee self-service module (myHR) and the all-of-government payroll system (PIPS) coordinating job evaluation services for agencies that classify the level of positions administering services for workers compensation claims and rehabilitation programs, including coordinating with the external claims manager to assist agencies providing a suite of human resource management and workforce development reports. The work units that contribute to this output are Payroll and Employment Services, Recruitment Services, JES Administration, Employment Programs, Workers Compensation Administration, Program Management Office, Corporate Reporting, HR Systems and Business Services. Service delivery is provided from offices across Darwin, Casuarina, Palmerston, Alice Springs and Katherine; with all-of-government recruitment services provided entirely from our Alice Springs office. Provide human resource services to agencies through processes, systems, projects and reports that support agencies in effectively managing their human resources Previous Years Current Year Target Key Deliverables Performance 2012-13 Actual 2013-14 Actual 2014-15 Actual 2015-16 Actual 2016-17 Estimate 2016-17 Actual 2017-18 Budget Payroll transactions processed 1.2M 1.1M 1.1M 1.2M 1.2M 1.2M 1.2M Commencements and terminations processed 14 500 14 000 13 863 13 883 13 500 13 164 13 500 Client queries resolved on first contact n/a n/a 81% 77% 85% 73% 85% Vacancies published n/a n/a 4 719 4 645 4 400 4 374 4 400 MOVEMENTS BETWEEN ESTIMATE AND ACTUAL 2016-17 Commencements and terminations processed minor variation reflecting agency activity. Client queries resolved on first contact result reflects that complex queries are a higher proportion of total, following expanded self-service functionality in myHR and more information made available to clients online. MOVEMENTS BETWEEN 2016-17 ACTUAL AND 2017-18 BUDGET Client queries resolved on first contact increase was initially anticipated as service centre performance improves, however the emerging trend of greater self-service for standard queries and increasingly complex queries coming to the service centre may necessitate the target being revised. TREND ANALYSIS COMMENTS Commencements and terminations processed primarily influenced by staffing activity across the public sector. Client queries resolved on first contact trend results are influenced by increases in the number of queries addressed through myHR or online help which is changing the mix of standard and complex queries. Improvements in service centre performance are partially offset by a higher proportion of increasingly complex queries. The centre is resolving queries within service standards. Vacancies published primarily influenced by staffing activity across the public sector.