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Department of Corporate and Information Services annual report 2016-17



Department of Corporate and Information Services annual report 2016-17

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Annual report 2016-17


Northern Territory. Department of Corporate and Information Services


E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report




Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).




Northern Territory. Department of Corporate and Information Services -- Periodical

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Northern Territory Government

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Department of Corporate and Information Services annual report; Annual report



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Attribution International 4.0 (CC BY 4.0)

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Northern Territory Government



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Annual Report 2016-17 | Department of Corporate and Information Services30 ACH IEVEM EN TS Information and Communications Technology Services This output is responsible for: providing ICT infrastructure for government that underpins agency ICT services coordinating ICT end user services, including desktop and mobile devices managing all-of-government outsourced ICT services and engaging with industry on ICT services, contracts, government requirements and directions providing an advisory service to smaller agencies to support management of their ICT requirements through an out-posted team managing governments ICT networked environment, in conjunction with key agencies and service providers providing ICT security advice, establishing operational cyber security measures for governments ICT environment and providing incident response coordination evaluating agency proposals for new or changed ICT systems to ensure appropriate systems architecture and security controls maintaining the governments records management system and providing information and records management system support to agencies coordinating development services for agency mainframe business applications managing identity management for the Northern Territory Government through the ePASS system. The work units that contribute to this output are Agency ICT Services, ICT Contracts and Service Delivery, Infrastructure, Architecture and Security, Projects Office, Records Systems, Corporate Systems, Identity Management, Application Services and Business Services. Service delivery is provided from offices in Darwin and Alice Springs with regional operations primarily focussed on ICT services for agencies operating in the respective regions. Provide ICT services to agencies through processes, systems, projects, sourcing, contract management and reports that support agencies in effectively managing their ICT resources Previous Years Current Year Target Key Deliverables Performance 2012-13 Actual 2013-14 Actual 2014-15 Actual 2015-16 Actual 2016-17 Estimate 2016-17 Actual 2017-18 Budget Laptops/workstations 16 136 16 533 17 329 18 099 18 500 18 650 18 700 ICT services provided within agreed service levels 98% 98% 99% 100% 100% 100% 100% Severe desktop faults restored within service level agreement 95% 99% 98% 100% 100% 100% 100% ICT Service Centre queries resolved on first contact n/a n/a n/a n/a 70% 68% 75% MOVEMENTS BETWEEN ESTIMATE AND ACTUAL 2016-17 Laptops/workstations increase due to greater demand from agencies for devices related to an increasingly mobile workforce. MOVEMENTS BETWEEN 2016-17 ACTUAL AND 2017-18 BUDGET Laptops/workstations increase reflects expected growth in devices related to the Palmerston Regional Hospital coming online. TREND ANALYSIS COMMENTS Laptops/workstations growth reflects greater usage of mobile devices and technology across agencies as more online services become available and the workforce becomes more mobile.