Department of Corporate and Information Services annual report 2016-17
Northern Territory. Department of Corporate and Information Services
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Northern Territory. Department of Corporate and Information Services -- Periodical
Northern Territory Government
Department of Corporate and Information Services annual report; Annual report
Attribution International 4.0 (CC BY 4.0)
Northern Territory Government
Annual Report 2016-17 | Department of Corporate and Information Services36 ACH IEVEM EN TS Asset Services This output is responsible for: delivering asset recording and administration services to agencies to provide required asset services information developing the ASNEX solution for managing and recording infrastructure assets supporting and maintaining the systems used to deliver asset services across government assisting agencies to meet their business needs relating to asset and financial management and reporting. The work units that contribute to this output are Corporate Systems, Corporate Reporting, Finance Services, Program Management Office and Business Services. Provide asset services to agencies though processes, systems, projects and reports that support agencies in effectively managing their infrastructure assets Previous Years Current Year Target Key Deliverables Performance 2012-13 Actual 2013-14 Actual 2014-15 Actual 2015-16 Actual 2016-17 Estimate 2016-17 Actual 2017-18 Budget Work orders processed n/a 110 000 112 879 117 033 135 000 124 870 135 000 Reports available n/a 40 214 234 254 265 280 Help desk jobs completed within service standards n/a 99% 100% 98% 80% 75% 90% MOVEMENTS BETWEEN ESTIMATE AND ACTUAL 2016-17 Work orders processed projected increase due to changed agency asset maintenance contracts, procedures and data capture which was overestimated. Reports available agencies identified additional priority report requirements that were delivered by the ASNEX program. Help desk jobs completed within service standards fluctuation is due to revised service level management standards implemented across Corporate Systems which required methodology redesign and this measure to be reset. MOVEMENTS BETWEEN 2016-17 ACTUAL AND 2017-18 BUDGET Work orders processed gradual increase in work orders is anticipated due to changed agency asset maintenance contracts, procedures and data capture being delivered through the ASNEX program. Reports available further increase is expected as new reports continue to be developed for agencies as part of the ASNEX program. Help desk jobs completed within service standards improvements to service performance are expected in 2017-18 with updated processes embedded into help desk operations. TREND ANALYSIS COMMENTS Work orders processed increases over time are primarily due to changed agency asset maintenance contracts, procedures and data capture. Reports available trend reflects the continued development of new reports by ASNEX program. Help desk jobs completed within service standards new service level management methodology, standards and help desk operations implemented in 2016-17 caused an interim reduction but will improve resolution of job tickets over the longer term.
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