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Department of Corporate and Information Services annual report 2016-17



Department of Corporate and Information Services annual report 2016-17

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Annual report 2016-17


Northern Territory. Department of Corporate and Information Services


E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report




Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).




Northern Territory. Department of Corporate and Information Services -- Periodical

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Northern Territory Government

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Department of Corporate and Information Services annual report; Annual report



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Attribution International 4.0 (CC BY 4.0)

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Northern Territory Government



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Annual Report 2016-17 | Department of Corporate and Information Services72 CO R PO RATE G O VER N AN CE Planning Framework Responsible business practices aligned to corporate sustainability that considers the management and coordination of environmental, social, financial and technological demands and concerns to ensure responsible, ethical and ongoing success Organisation Structure The structure of the organisation was reviewed in May 2017 to align with the departments expanding ICT focus, including the new Digital Government output and implementation of the Office of Digital Government to advance digital leadership within government. This saw Digital Policy and Telecommunications; ICT Governance; Cyber Strategy and Design; and Online Services (which transitioned from the Department of the Chief Minister in December 2016); form the Office of Digital Government. The reporting lines of some senior directors changed with the updated structure clearly defining the ICT roles and supporting a workable business construct aligned with our strategic priorities. The departments organisation structure is outlined at page 12. Corporate Statement The departments corporate statement represents the values and principles DCIS holds itself to in conducting its operations, which complement and are consistent with the Northern Territory Public Sector values. Being continuous in nature, the corporate statement embeds a values based culture and social integrity platform. The departments Corporate Statement is outlined at page 9. Strategic Plan The Strategic Plan 2016-2018 sets out the departments strategic direction and priorities, including key priorities and deliverables set by the Minister and government. The plan provides a holistic view of the departments strategic priorities with a broader focus on themes rather than specific service lines. The six key strategic priorities give stronger emphasis on the importance of our workforce, broaden the project governance focus and gives innovation prominence. The public sector is a fluid environment, and as part of a sustainable strategy, the plan is deliberately flexible to be able to accommodate new or emerging priorities or programs. Reporting requirements were developed and implemented for the Strategic Plan 2016-2018, with progress against the actions and priorities reported biannually to the Executive Management Board and communication updates to staff as a key accountability. Business Plans Business plans are developed for divisions and individual business units, detailing key actions and projects aligned withthe Strategic Plan and Corporate Statement and contributing to overall departmental objectives. The business plans also incorporate ideas from the DCIS Innovation Program and actions to mitigate identified risks. Plans are developed inconsultation with staff and stakeholders, with tasks flowing through to executive contractor performance reviews and staff MyPlan reviews. Progress against priority projects or actions is reported to the Executive Management Board, providing regular updates on key organisational goals and ensuring a coordinated approach to performancemonitoring. The 2016-17 business plans were endorsed by the Executive Management Board in June 2016, and the DCIS Business Plan developed to assist the board in monitoring key actions on a quarterly basis. Progress updates are communicated to DCIS staff quarterly. The 2017-18 business planning process commenced May 2017, with divisional business plans endorsed by the Executive Management Board mid-year to maintain the planning and accountability cycle into the next year. Service Framework A service framework is established which describes the partnership model for delivery of shared corporate services for Northern Territory Government agencies, business divisions and other government entities (collectively, DCIS clients). The framework provides clear advice to inform clients on corporate shared services that DCIS delivers, service standards and value that clients can expect from DCIS, requirements from clients to enable effective service delivery, and communications and reporting platforms. Service statements are provided within the framework, which describe the specific nature of each service and identify scope, responsibilities of DCIS and clients, service standards, reporting and contacts.