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Department of Corporate and Information Services annual report 2016-17



Department of Corporate and Information Services annual report 2016-17

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Annual report 2016-17


Northern Territory. Department of Corporate and Information Services


E-Publications; E-Books; PublicationNT; Department of Corporate and Information Services annual report; Annual report




Made available by the Library & Archives NT via the Publications (Legal Deposit) Act 2004 (NT).




Northern Territory. Department of Corporate and Information Services -- Periodical

Publisher name

Northern Territory Government

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Department of Corporate and Information Services annual report; Annual report



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Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government



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Annual Report 2016-17 | Department of Corporate and Information Services74 CO R PO RATE G O VER N AN CE Communication DCIS focuses on constructive engagement and collaboration with clients to achieve solutions that balance government policy requirements and agency operational needs The department maintains open communication with client agencies and takes a partnership approach to ensure the effective delivery of services. Ongoing communication at all levels and through many channels is necessary to deliver effective corporate services and maintain our relationships with agencies and industry. Client Feedback DCIS maintains an online feedback system for its internal clients which can be accessed through NTG Central. Comments on good service and areas for improvement can be submitted. The system is monitored, with feedback referred to the relevant service director to address. Timeframes to address comments are specified and this process is monitored. Over 2016-17, 18 feedback inquiries were received: 22% related to payroll / HR queries 56% related to system queries 22% were finance or other queries. In June 2017, the department enhanced channels of feedback, creating a customer online feedback form on the DCIS internet site, allowing for external client feedback to be received and addressed. In this reporting period, one query was received via telephone call and responded to. External communications External communications include websites, stakeholder forums related to DCIS procurements, media releases, supporting and engaging with ICT industry and business, and supporting and advertising the governments employment programs. Details of key activities are below. Progressed second year of a joint initiative with Telstra to establish a three-year $30 million program to expand telecommunications services across remote areas of the Northern Territory, providing increased mobile and internet access. Media event conducted in Titjikala in April 2017 to announce completion of the first mobile base station under the program. Progressed joint communications for the mobile phone hotspot program with the Centre for Appropriate Technology, which extends mobile coverage in remote parts of the Northern Territory, including transport corridors, tourist sites and remote communities, for 14 sites in 2016-17, with a further four planned for 2017-18. Supported and participated in the ICT Industry Association of the NTs Open Data Conference in June 2017, through presentations by the Minister for Corporate and Information Services and DCIS Chief Executive outlining governments direction and actions in progress. Participated in and supported the Charles Darwin University IT Code Fair. Promoted and supported the governments early career programs through: attending Skills, Employment and Careers Expos in Jabiru, Nhulunbuy, Katherine, Alice Springs, Tennant Creek and Darwin attending post school opportunities information sessions for the Clontarf Foundation, Palmerston Girls Academy and The Smith Family advertising early career programs via website, newspapers, social media and online ads presenting government employment opportunities at senior schools in the Darwin / Palmerston region and at Charles Darwin University engaging with a range of job seeker support organisations to promote government employment programs. CAT mobile hotspot at Palm Valley