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Annual Report 2017-2018 OmbudsmanNT



Annual Report 2017-2018 OmbudsmanNT

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Tabled paper 934


Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT






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5 KEY PERFORMANCE INDICATORS Key Deliverables 2015/16 2016/17 2017/18 Total approaches received Comprises all enquiries and complaints, including matters referred on to another body or found to be outside jurisdiction. The baseline average for the eleven years from 2003/04 to 2013/14 was 2,063 approaches. 2,568 2,036 2,304 Total approaches finalised Includes approaches carried over from the previous year and approaches reopened after the end of that year. 90 approaches were open at 30 June 2018 (73 being Police-related) compared to 78 at 30 June 2017. 2,572 1,999 2,293 Police approaches finalised within 90 days Includes enquiries and preliminary enquiries undertaken by the Office and matters dealt with by Police under oversight of the Ombudsman. 97% 97% 92% Other approaches finalised within 28 days Refers to all non-Police approaches, including local government. 96% 96% 92% Recommendations accepted Government or an agency may partially accept a recommendation or accept the principle behind a recommendation but decide to implement it in a modified form. In those cases, a proportional figure is allocated. 91% 95% 88% Statutory audit/inspection and reporting requirements met The Ombudsman is required to undertake audit or investigation functions and make reports under telecommunications interception, controlled operations and surveillance devices laws within certain timeframes. 100% 100% 100%

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