Territory Stories

Annual Report 2017-2018 OmbudsmanNT

Details:

Title

Annual Report 2017-2018 OmbudsmanNT

Other title

Tabled paper 934

Collection

Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT

Date

2018-10-31

Description

Deemed

Notes

Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.

Language

English

Subject

Tabled papers

File type

application/pdf

Use

Copyright

Copyright owner

See publication

License

https://www.legislation.gov.au/Details/C2019C00042

Parent handle

https://hdl.handle.net/10070/304663

Citation address

https://hdl.handle.net/10070/363371

Page content

5 KEY PERFORMANCE INDICATORS Key Deliverables 2015/16 2016/17 2017/18 Total approaches received Comprises all enquiries and complaints, including matters referred on to another body or found to be outside jurisdiction. The baseline average for the eleven years from 2003/04 to 2013/14 was 2,063 approaches. 2,568 2,036 2,304 Total approaches finalised Includes approaches carried over from the previous year and approaches reopened after the end of that year. 90 approaches were open at 30 June 2018 (73 being Police-related) compared to 78 at 30 June 2017. 2,572 1,999 2,293 Police approaches finalised within 90 days Includes enquiries and preliminary enquiries undertaken by the Office and matters dealt with by Police under oversight of the Ombudsman. 97% 97% 92% Other approaches finalised within 28 days Refers to all non-Police approaches, including local government. 96% 96% 92% Recommendations accepted Government or an agency may partially accept a recommendation or accept the principle behind a recommendation but decide to implement it in a modified form. In those cases, a proportional figure is allocated. 91% 95% 88% Statutory audit/inspection and reporting requirements met The Ombudsman is required to undertake audit or investigation functions and make reports under telecommunications interception, controlled operations and surveillance devices laws within certain timeframes. 100% 100% 100%


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