Territory Stories

Annual Report 2017-2018 OmbudsmanNT



Annual Report 2017-2018 OmbudsmanNT

Other title

Tabled paper 934


Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT






Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.




Tabled papers

File type




Copyright owner

See publication



Parent handle


Citation address


Page content

23 My Office makes every effort to ensure that complainants get a fair go in their dealings with government. However, we do not represent complainants or provide legal advice to them. The Office assesses and investigates complaints impartially. In doing so, we attempt to resolve individual complaints and identify broader problem areas, particularly systemic issues, and push for improvements in those areas. SCOPE OF POWERS Of course, while independent, the Ombudsman is bound to comply with the law and act within the boundaries set by the Ombudsman Act. The powers of the Ombudsman relate to the administrative actions of public authorities and police conduct. Within those boundaries, members of the public can rest assured that the Office of the Ombudsman will consider, and where appropriate, independently investigate complaints and allegations relating to administrative actions and improper conduct of public sector officers with fairness and integrity. IDENTIFYING AND PRIORITISING ISSUES The Office of the Ombudsman identifies issues or potential issues of concern by a range of methods including analysis of complaints received, monitoring parliamentary debates, media reports and developments in other jurisdictions, and community and stakeholder engagement. The Office must act within the resources available to it and accordingly must make decisions on the priority given and resources allocated to its various statutory functions, including investigation of particular complaints. The overall guide to allocation of resources and priority within the Office is what best serves the public interest, bearing in mind the objects and provisions of the Ombudsman Act. Factors used to assess the significance of issues and the priority that should be afforded to issues include: Potential harm involved Death of a person Physical harm to a person Loss of liberty Loss, dislocation or disruption of residence Financial or asset damage or loss Loss of a benefit or financial hardship Mental stress or harm Harm to animals or the environment Denial of human or statutory rights, unfair treatment Damage to reputation Annoyance, inconvenience, disruption Harm to the public generally or a community or community group

Aboriginal and Torres Strait Islander people are advised that this website may contain the names, voices and images of people who have died, as well as other culturally sensitive content. Please be aware that some collection items may use outdated phrases or words which reflect the attitude of the creator at the time, and are now considered offensive.

We use temporary cookies on this site to provide functionality.
By continuing to use this site without changing your settings, you consent to our use of cookies.