Annual Report 2017-2018 OmbudsmanNT
Tabled paper 934
Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT
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24 Other factors Extent of potential harm how much harm Number of people impacted or likely to be impacted Potential for ongoing future impact is this a one off issue or will it continue in the future Number of similar complaints Unreasonable delay or disruption Potential corruption / criminal conduct Urgency, for example: o Statutory time limit for action o Potential for harm is imminent Serious / systemic issues Existence of prior investigations on similar issues has the issue already been dealt with Availability of other suitable avenues for review, investigations / actions already in progress The extent of prior interaction by the complainant with agency has the agency had a reasonable opportunity to deal with the issue Steps already taken by the agency to redress the issues. Any decision on resource allocation and priority is ultimately one for the Ombudsman acting on the information provided by complainants and agencies and the advice of Ombudsman staff.
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