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Annual Report 2017-2018 OmbudsmanNT



Annual Report 2017-2018 OmbudsmanNT

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Tabled paper 934


Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT






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42 LET THERE BE LIGHT The report outlined the findings of an investigation into the responses of the Department of Housing and PWC to widespread incidents of criminal damage to electricity meters and other electrical fixtures and fittings for houses in the remote indigenous community of Wadeye. One recommendation remains outstanding that PWC develop and implement an appropriate customer charter or similar document for Wadeye and other nominated remote communities and towns. In that regard, PWC advises: The formulation of such a charter or similar document is a priority for PWC but is intrinsically linked to PWCs existing framework of customer contracts and charters. PWC is in the process of reviewing its customer contract suite, particularly in light of the transition to the National Electricity Market. PWC have recently secured the approval of the Utilities Commission (UC) for its Network Access and Coordination Agreement template for use with electricity retailers. Agreements with the retailers have now been signed and are in effect. Further, PWC has reviewed its Network Customer Connection Agreement and received the UCs approval of this agreement. This will apply to customers where PWC is the electricity network provider upon it being published on PWCs website. PWC has also recently received the UCs approval for an updated Customer Charter which will shortly be published on the website. An internal review of the customer contract for water and sewerage services (and for electricity retail customers, being only customers in Jabiru, Nhulunbuy and Alyangula) is currently underway. Work has commenced on a framework to apply to remote communities including Wadeye but outcomes are related to government processes such as the funding of PWCs subsidiary which provides remote services (Indigenous Essential Services Pty Ltd). At this stage PWC is unable to give a timeline for completion of this framework.