Territory Stories

Annual Report 2017-2018 OmbudsmanNT

Details:

Title

Annual Report 2017-2018 OmbudsmanNT

Other title

Tabled paper 934

Collection

Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT

Date

2018-10-31

Description

Deemed

Notes

Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.

Language

English

Subject

Tabled papers

File type

application/pdf

Use

Copyright

Copyright owner

See publication

License

https://www.legislation.gov.au/Details/C2019C00042

Parent handle

https://hdl.handle.net/10070/304663

Citation address

https://hdl.handle.net/10070/363371

Page content

CHAPTER 5 Quality Improvement ................................................................................. 43 Complaints and review bodies ............................................................................................. 43 Legislative and policy reform ................................................................................................ 44 Training ................................................................................................................................. 45 Other involvement with public authorities .......................................................................... 45 CHAPTER 6 Approaches enquiries and complaints ...................................................... 46 Number of approaches ......................................................................................................... 46 Variations from previous years............................................................................................. 46 How approaches are made ................................................................................................... 48 Sources of approach ............................................................................................................. 48 How approaches are dealt with............................................................................................ 49 Ombudsman matters ....................................................................................................... 49 Giving the agency a chance to resolve the complaint ...................................................... 49 Referrals to another complaints entity ............................................................................ 49 Outside jurisdiction ........................................................................................................... 50 How quickly approaches are dealt with ............................................................................... 50 Outcomes.............................................................................................................................. 51 Correctional Services approaches ........................................................................................ 53 Energy and Water Approaches ............................................................................................. 54 Excessive charges - estimated meter reads ...................................................................... 55 Credit listing ..................................................................................................................... 56 Housing approaches ............................................................................................................. 57 CHAPTER 7 Police Conduct ............................................................................................ 59 How Police conduct approaches are dealt with ................................................................... 59 Enquirer assistance and preliminary inquiries.................................................................. 59 Complaint Resolution Process .......................................................................................... 60 More serious complaints .................................................................................................. 60 Investigations ................................................................................................................... 62 Issues and Outcomes ............................................................................................................ 62 Serious complaints - Category 1 and 2 ............................................................................. 63 Police conduct case studies .................................................................................................. 65 CHAPTER 8 Our Office ................................................................................................... 76 Corporate Governance, Planning and Performance ............................................................ 76 Our staff ................................................................................................................................ 76 Public Sector Principles ..................................................................................................... 77 Professional Development ................................................................................................ 77 Systems, policies and procedures ........................................................................................ 77 Work Health and Safety ........................................................................................................ 78 Annual Insurance Reporting requirements .......................................................................... 78 Records Management, disclosure and correction ................................................................ 78 Information held by the Office ......................................................................................... 78 Providing access to information ....................................................................................... 80 APPENDIX A Agreements with other bodies .................................................................. 81 Police Complaints Agreement .............................................................................................. 81 APPENDIX B Financial Statements ............................................................................... 101 How to contact the Ombudsman ................................................................................... 124