Annual Report 2017-2018 OmbudsmanNT
Tabled paper 934
Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT
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50 NT complaints entities that we may refer a matter to include: Commissioner for Public Interest Disclosures; Information Commissioner; Childrens Commissioner; Health and Community Services Complaints Commission; Anti-Discrimination Commission. To assist the smooth referral of complaints and exchange of information between offices, our Office enters into memorandums of understanding covering the practical aspects of referrals, confidentiality and information sharing, the sharing of resources and minimising the risk of duplication. Outside jurisdiction Each year the Office also responds to a large number of enquiries relating to entities that do not fall within its jurisdiction, for example, enquiries about private sector or non-government organisations or private individuals. There are also some types of Government action that we do not have power to review, for example, personal decisions of Ministers, decisions of Cabinet and Executive Council, judicial decisions and decisions about public sector employment. In outside jurisdiction cases, the Office attempts to either provide contact details or put the enquirer in touch with an entity that can assist them. In 2017/18, we dealt with 778 outside jurisdiction approaches (compared to 763 in 2016/17). The following table lists the most common outside jurisdiction sectors where approaches were referred on to another complaints body or forum. Sector 2015/16 2016/17 2017/18 Employment 150 108 99 Consumer affairs 131 122 94 Financial services 80 58 70 Telecommunications 57 70 53 Commonwealth government 82 76 50 Private housing 68 44 41 Health services 57 43 38 HOW QUICKLY APPROACHES ARE DEALT WITH In 2017/18, 2,293 approaches to the Office were finalised. The bulk of approaches are dealt with expeditiously by the Office. This year, 92% of Police conduct approaches were finalised within 90 days and 92% of other matters were finalised within 28 days. A total of 90 matters remained open at 30 June 2018, compared with 78 at 30 June 2017.