Territory Stories

Annual Report 2017-2018 OmbudsmanNT



Annual Report 2017-2018 OmbudsmanNT

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Tabled paper 934


Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT






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51 Time taken to finalise approaches - approaches finalised in 2017/18 Group Up to 7 days 8 to 28 days 29 to 90 days 91 to 180 days Over 180 days Total Police conduct 41% 25% 27% 3% 5% 521 Other 80% 12% 6% 1% <1% 1,772 Total 1635 341 249 34 34 2,293 Age of open matters - at 30 June 2018 Group Up to 7 days 8 to 28 days 29 to 90 days 91 to 180 days Over 180 days Total Police 12 21 13 8 19 73 Other 8 4 0 4 1 17 Total 20 25 13 12 20 90 During the year, there was a noticeable increase in time taken to finalise some Police conduct matters, with 5% of closed matters taking over 180 days to finalise and 19 matters still outstanding at the end of the period having been open for at least 180 days. Of matters remaining open at the end of the period, 81% were Police matters. Police conduct matters are often more complex and having some matters extend beyond 180 days is not unusual or concerning. Some matters take time for the NT Police Standards Command to investigate thoroughly. It should also be noted that this build-up of matters has been contributed to by a substantial increase in numbers of Police conduct complaints. However, it is important that this build-up be addressed before it becomes a major issue. NT Police has recognised the issue and has put additional resources into dealing with complaints. It is making progress towards resolving the issue. By 28 September 2018, the number of open Police conduct matters had dropped to 54 and the number of open matters over 180 days old had dropped to 7, with a number of those close to finalisation. OUTCOMES The Office achieves a large number of informal positive outcomes. These can take many forms, including: A better explanation of the reasons for a decision; A chance for the complainant to restate their case; A change in a decision or approach by an agency for the particular complainant; An apology; A change to procedures to improve systems. Some examples of informal outcomes are set out on the following page.

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