Annual Report 2017-2018 OmbudsmanNT
Tabled paper 934
Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT
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53 CORRECTIONAL SERVICES APPROACHES A list of the most common issues raised by approaches in 2017/18 is set out in the following table. Some approaches raised more than one issue. Issue Notes No. External contact Includes issues with phones, mail and visits 98 Classification / Housing Includes issues about the classification of a prisoner, eg, high, medium, low security, as well as accommodation arrangements such as which area or block they are placed in and cell type 69 Health / welfare Issues regarding health services are referred on to the Health & Community Services Complaints Commission. 52 Officer conduct Includes rudeness, insensitivity, harassment, poor communication, inappropriate treatment of a vulnerable person 50 Complaint processes Includes problems accessing Request to Attend Superintendents Parade (RASP) forms 41 Money / buys Any issues dealing with prisoner accounts and purchases 37 Food Issues relating to quality or service of food. Includes issues relating to special dietary requirements 29 Work Employment inside or outside prison 22 Recreation / Amenities Matters relating to recreational activities and everyday aspects of living, eg access to publications, smoking, access to television, sporting and craft equipment 21 Condition of facilities 17 Personal safety/security Assault, fight, threat by prisoner (4) Assault, excessive force, threat by prison officer (6) Housing prisoners together in a way that puts one or more at risk (5) 15 Misconduct proceedings 13 Educational programs 11 While complaints about health treatment are routinely referred to the Commissioner for Health and Community Services Complaints, we do deal with issues relating to how correctional officers implement health and medical advice regarding prisoners. Case Study Prisoner care A prisoner returned from hospital (after a two week stay) with a medical certificate recommending he should have access to his bed/cell during the day to enable him to rest comfortably while awaiting further medical review. On returning to prison, he attended the prisons health service and was provided with another medical certificate recommending he have access to his cell during the day to rest until a further review. The medical certificates were not implemented by prison authorities for security and staffing reasons. The prisoner claimed he was allowed him to lie on the floor of an open area without a mattress or pillow, exposed to other prisoners.