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Annual Report 2017-2018 OmbudsmanNT



Annual Report 2017-2018 OmbudsmanNT

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Tabled paper 934


Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT






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77 Public Sector Principles The Office of the Ombudsman upholds the public sector principles relating to administration management, human resource management (including merit and equality of employment opportunity) and performance and conduct set out in the PSEMA. As a small organisation we frequently rely on the work of the Office of the Commissioner for Public Employment, larger NT agencies or our counterparts in other jurisdictions to assist in policy development in this area, adopting or adapting policies and the like as the needs of the Office require. Their contributions in this regard are most appreciated. Professional Development Staff professional development attendance conducted or supported by the Office during 2017/18 included: Domestic and Family Violence Work Aware Workshop - Maurice Blackburn Lawyers Simplified Recruitment, Merit Selection Training & Special Measures Information Session Office of the Commissioner for Public Employment (OCPE) ANZSOG Policy Master Class - OCPE in partnership with ANZSOG Sharpen Your Teeth - Ontario Ombudsman and Tasmanian Ombudsman Public Sector Governance Forum - Governance Institute of Australia Anti-Discrimination, Harassment and Bullying - Anti-Discrimination Commission Improve Your Decision Making - Nicholls Consulting Provide first aid - Australian Red Cross Resolve User Group - Resolve Internal development sessions by various staff, including: o Community engagement in remote communities o Conflict of interest o Resolve case management system, including new features o Cross cultural awareness o Ombudsman electronic resources. As indicated above, the Office conducts a regular internal development/presentation series. Sessions are aimed at updating staff on a range of topics of relevance to the Office and to complaint handling and investigations generally. All staff are encouraged to present from time to time. This also provides a valuable professional development avenue for staff to hone their presentation skills. SYSTEMS, POLICIES AND PROCEDURES The operations of the Office are supported by a range of systems, policies and procedures. The Accounting and Property Manual deals with a wide range of issues, including financial and procurement matters, corporate systems, Information and Communications Technology, Risk Management and Audit. During the reporting period, a number of chapters of the Manual were reviewed to ensure consistency with new or varied Treasurers Directions. The day to day work of resolution and investigative officers is also guided by the Offices Operations Manual. A review of the Operations Manual commenced during the reporting period and is expected to be completed in 2018/19.