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Annual Report 2017-2018 OmbudsmanNT



Annual Report 2017-2018 OmbudsmanNT

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Tabled paper 934


Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT






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78 The work of our officers is supported by the Offices case management system, Resolve. The maintenance and development of the system involves a substantial ongoing investment of staff time and resources but it has proven to be of great benefit in terms of the management of individual matters and more general reporting. Numerous other independent offices in the Northern Territory have taken up the Resolve system. We regularly provide assistance to offices that are considering acquiring the system or are in the process of implementing it. WORK HEALTH AND SAFETY The Office of the Ombudsman is committed to providing a safe and healthy working environment for all of our workers and visitors to the Office. We maintain an OHS Management System, including an Occupational Health and Safety Management Plan that meets the requirements of the Work Health & Safety (National Uniform Legislation) Act and Employment Instruction 11 Occupational Health and Safety Standards and Programs. Workplace Health and Safety (WH&S) is a standing agenda item on monthly Staff and Management Board meetings. An officer has been assigned primary responsibility for WH&S issues and regular WH&S audits are conducted. Only minor WH&S issues were identified during the year and were recorded and rectified promptly. Should any significant WH&S issue arise which cannot be promptly addressed by the Office, the regulator NT WorkSafe will be contacted for advice/assistance. ANNUAL INSURANCE REPORTING REQUIREMENTS Under Treasurers Directions (M 2.1.3 Insurance Arrangements) each agency and Government Business Division is required to report insurance related information in its annual report. Details of the Offices insurance arrangements are discussed below. WH&S assessments of possible physical injury to staff within the Office are consistently assessed as low. This risk is further mitigated through implementation and adherence to Security and Risk Management systems. No commercial insurance is required for this risk category. The Office does not hold large amounts of physical assets and as such the highest risk exposure to the Office is the physical risk of damage to its leased motor vehicle. Risk to motor vehicles is mitigated through commercial vehicle insurance which costs the Office approximately $1,000 per year. RECORDS MANAGEMENT, DISCLOSURE AND CORRECTION The Ombudsman complies with the relevant requirements of Part 9 of the Information Act Records and Archives Management. Information held by the Office The Ombudsman holds information in the following categories: information relating to inquiries and investigations into complaints against Northern Territory Government agencies, local government councils or the conduct of a member of the NT Police Force. This information includes complaints, correspondence and consultations with complainants and agencies, other information sources such as background material, records of conversation, analysis and advice and reports;