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Annual Report 2017-2018 OmbudsmanNT



Annual Report 2017-2018 OmbudsmanNT

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Tabled paper 934


Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT






Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.




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79 information relating to the Ombudsmans role as the chief executive of an NT agency with a particular set of responsibilities, in terms of the development or implementation of administrative process, policy or legislation; and information relating to the Ombudsmans management of the office, including personnel, contracting and financial records and information about asset management. The following are specific types of information held by the Ombudsman. Administrative and policy files The Ombudsman keeps files of correspondence and other documents, indexed by subject matter, on issues concerning office administration and management. There are records on a wide range of policy and general questions concerning the Ombudsmans functions and powers, the operation of the Office and the approach taken by the Ombudsman to particular classes of complaints. Files may relate to the Ombudsmans jurisdiction over a particular body or over particular classes of action, or they may represent the recording and consolidation of information on subjects or issues that have arisen in the course of investigations. Access to information held on these files may be provided depending on the content of the relevant documents. Charges may also apply (see Providing access to information below). Complaint files The Ombudsman keeps detailed records of all complaints made under the Ombudsman Act. Incoming complaints are registered in a relational complaints management database, this allows indexing and searching on a large number of fields including the complainants name, the agency complained about, issues, outcome, related parties and the subject of the complaint. Physical files of documents relating to written complaints may also be maintained. On completion of matters, physical files or documents are stored in the Darwin office or at an off-site storage facility until moved to archives or destroyed in accordance with approved disposal schedules. Access to the information on these files is generally restricted depending on who is seeking the information. Legal opinions The Ombudsman maintains a copy of legal opinions the Office has been provided with. These opinions cover issues arising during the investigation of complaints and issues involving the Ombudsmans functions and powers. They are not routinely disclosed. Annual reports Copies of the current Annual Report and some previous Annual Reports are available for downloading on the Ombudsmans website at www.ombudsman.nt.gov.au. Brochures The Ombudsman has a range of brochure material available to the public. The material details the functions of the Ombudsman and provides a guide to using the services of the office. Some printed copies of these brochures are available free of charge from the Ombudsmans Office in Darwin and some are available for downloading on the Ombudsmans website. http://www.omb-hcscc.nt.gov.au/