Annual Report 2017-2018 OmbudsmanNT
Tabled paper 934
Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT
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80 Policies, manuals and guidelines The Ombudsman has a variety of policy and procedural documents and guidelines. A number are available on the Ombudsmans website. Access to information contained in these documents may be provided depending on the content of the relevant documents. Charges may apply. Service Standards The Ombudsmans Service Standards set out the standards of service you can expect. The Service Standards are available on the Ombudsmans website. Providing access to information Publicly available documents Numerous documents are available for download through the Ombudsman website. Hard copies of some brochures may be obtained from the Office on request depending on availability. Administrative arrangements for access to information General inquiries and requests for access to documents may be made in person, by telephone or in writing at the Darwin Office. Alternatively, current or past complainants or respondents may choose to approach the relevant case officer directly. The Office is open between 8.00am and 4.30pm on weekdays (excluding public holidays). Access under Part 3 of the Information Act One object of the Information Act is to extend, as far as possible, the right of a person to access government and personal information held by government. Initial inquiries about access to documents under Part 3 can be made to the Deputy Ombudsman through any of the contact options set out on the last page of this Report. An application to access information under Part 3 should be in writing and addressed to the Deputy Ombudsman. It may be sent by letter, facsimile or email or hand delivered. While some information held by the Office is available under these provisions, a considerable amount is exempt from disclosure. For example, information is exempt from disclosure under section 49C of the Information Act if it is: contained in a complaint under the Ombudsman Act; or obtained or created under that Act in the course of or for making preliminary enquiries, or the conduct of conciliation, mediation, the police complaints resolution process or an investigation. Applications for this type of information will be transferred to the organisation from which information in the control or custody of the Ombudsman was sourced. In 2017/18, the Ombudsman received no information access requests under the Information Act. Procedures for Correcting Information The Information Act also provides for applications to correct personal information. Initial inquiries about correcting personal information under Part 3 can be made to the Deputy Ombudsman through any of the contact options set out on the last page of this Report. An application to correct personal information under Part 3 should be in writing and addressed to the Deputy Ombudsman. It may be sent by letter, facsimile or email or hand delivered. In 2017/18, the Ombudsman received no personal information correction requests under the Information Act.