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Annual Report 2017-2018 OmbudsmanNT



Annual Report 2017-2018 OmbudsmanNT

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Tabled paper 934


Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT






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4 VISION, MISSION, CORE VALUES The Ombudsman NT: is an independent office that deals with complaints about administrative actions of public authorities and conduct of police officers; has powers in relation to NT Police, Corrections, NT government departments and authorities and local government councils; undertakes audit / investigation functions and makes reports relating to telecommunications interception, use of surveillance devices and controlled operations by NT Police; and has a general function to promote improvements in administrative practices and procedures. Our Vision (our ultimate aim) A high level of public confidence in fair and accountable public administration in the Northern Territory. Our Mission (how we contribute to our vision) Give people a timely, effective, efficient, independent, impartial and fair way of investigating and dealing with complaints about administrative actions of public authorities and conduct of police officers. Work with public authorities and other stakeholders to improve the quality of decision-making and administrative practices in public authorities. Core Values (guide what we do and how we do it) Fairness We are independent and impartial. We respond to complaints without bias. We give everyone the chance to have their say. We do not take sides. Integrity We take action and make decisions based on our independent assessment of the facts, the law and the public interest. Respect We act with courtesy and respect. We recognise and respect diversity. We seek to make our services accessible and relevant to everyone. We consider the impact of our actions on others. Professionalism We perform our work with a high degree of expertise and diligence. Accountability We are open about how and why we do things. We are responsive and deal with matters in a timely manner. We allocate priorities and undertake our work so that the best use is made of public resources.