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Annual Report 2017-2018 OmbudsmanNT



Annual Report 2017-2018 OmbudsmanNT

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Tabled paper 934


Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT






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89 Where the issues relate to the responsibilities of another member, the CRP Officer is to ensure those issues, along with the recommendations, are sent to that member for follow up. This matter is also to be addressed on the CRP Form submitted to PSC at the completion of the process. The Commander, PSC is to forward the CRP Form to the Ombudsman at the earliest opportunity but within seven (7) days of the CRP being finalised. On receipt of the CRP Report the Ombudsman will consider the complaint and determine whether: (a) the action taken was reasonable; (b) there are any outstanding issues; (c) the complaint was resolved; and (d) further action is required. The Ombudsman will finalise the complaint as a CRP if the matter requires no further action. The Ombudsman may determine that the CRP is not suitable for finalisation and may re-classify the complaint where: (a) the complainant is dissatisfied with the CRP, the outcome of the CRP or does not agree to continue with the CRP; (b) evidence indicates the complaint is not suitable as a CRP; (c) a CRP is otherwise unsuccessful or likely to be unsuccessful; (d) inquiries reveal the complaint is more serious than first considered; or (e) on the Ombudsman's own motion. If the Ombudsman is of the view the complaint should be dealt with in another way, the Ombudsman will notify the complainant of that decision. 11.5 Unsuccessful CRP If the complainant is dissatisfied with the outcome of the CRP they may ask the Ombudsman to have the complaint investigated by PSC under Part 7, Division 4, Subdivision 2, or by the Ombudsman under Part 7, Division 5, Subdivision 2 of the Act. In the event the complainant is dissatisfied with the CRP, the complainant is to be advised of their right to request the Ombudsman to have the matter dealt with as a PSC or an Ombudsman investigation. The CRP Officer is to record the complainant's request and PSC are to include this in their notification to the Ombudsman. This notification will be provided in the completed CRP form (also advising unsuccessful resolution). Where the CRP Officer forms an opinion the CRP will be unsuccessful, the CRP Officer is to suspend the CRP and notify the relevant Command Management Team (CMT) and the Commander, PSC. In the event of an unsuccessful CRP, the relevant CMT is to send a letter to the complainant detailing what action was taken to resolve their complaint and their right to contact the Ombudsman to have the matter reinvestigated. The letter will include the following paragraph: a) If you are dissatisfied with the outcome it is necessary for you to set out detailed reasons as to how the investigation was inadequate and forward these to the Ombudsman. However, please note, the Ombudsman may refuse to review your continued concern if satisfied the issues raised have been dealt with in the investigation. If the Ombudsman is satisfied the issues raised in the complaint are being, or have been, adequately dealt with in the CRP, the Ombudsman will refuse the request.