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Annual Report 1995/1996 Northern Territory Tourist Commission



Annual Report 1995/1996 Northern Territory Tourist Commission

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Tabled Paper 2792


Tabled Papers for 7th Assembly 1994 - 1997; Tabled papers; ParliamentNT




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R ev iew o f th e N o r th e rn T e rr ito ry H o lid a y C e n tre F u tu re O p e ra t io n s a n d D irec tio n s By Whom: Managing Director and senior Commission staff. Background: The Northern Territory Holiday Centre, which is based in Alice Springs, is a national centralised information and reservation facility for the travel trade. A secondary function performed by the Centre is responding to consumer enquiries. The Centre was created as part of the recommendations stemming from the Kennedy Review of the Commission in 1992. The Centre's current operations and strategic direction have not been the subject of a wide ranging evaluation since its inception. Hence this review. Evaluation Results: Yet to be finalised. Action Taken or Proposed: N/A at this stage. Additional to these internal reviews, the following external initiated review was also conducted: E v a lu a tio n o f th e C o m m iss io n 's P e r fo rm a n c e M a n a g e m e n t S y stem By Whom: Auditor-General for the Northern Territory Background: To evaluate the Commission's Performance Management System with a view to determining its effectiveness and offering any suggestions for improvement. Evaluation Results: The Commission was assessed as having excellent features in its performance management system. Areas for which improvement or enhancement could occur include: - formal monitoring of performance targets at Business Unit level; - introduction of formal Program Evaluation; and - increased linkage of operational achievements to Personnel Training and Development Plans. Action Taken or Proposed: All suggested improvements have been or are in the process of being implemented. In accordance with the Audit Program for 1996/97 approved by the Finance and Audit Committee and accepted by Strategic and Audit Services, our internal audit provider is to develop a Three Year Program Evaluation cycle for the Commission. This will provide the Commission with a more systematic approach to Program Evaluation. A N N U A L R E P O R T 1 9 9 5 - 19 9 6 61