Territory Stories

Statement of Corporate Intent MAC Business 1 July 2006 to 30 June 2009

Details:

Title

Statement of Corporate Intent MAC Business 1 July 2006 to 30 June 2009

Other title

Tabled paper 822

Collection

Tabled papers for 10th Assembly 2005 - 2008; Tabled papers; ParliamentNT

Date

2007-02-22

Description

Deemed

Notes

Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.

Language

English

Subject

Tabled papers

File type

application/pdf

Use

Copyright

Copyright owner

See publication

License

https://www.legislation.gov.au/Series/C1968A00063

Parent handle

https://hdl.handle.net/10070/283640

Citation address

https://hdl.handle.net/10070/410715

Page content

2.2 MAC Business, the TIO Group Key. Result Areas and expected outcomes The mid to long term (i.e. three year period) Key Result Areas focus and achievement of successful outcomes are as follows: Key Result Areas Measurement of success - Level 1 KPI Performance P&L - SurplusBalance Sheet - Solvency levels Customer Satisfaction MAC Claimant satisfaction (measured via survey) Staff Satisfaction MAC Staff satisfaction (measured via survey) Community support Value of Contribution to NT Community (measured via calculation of TIO value (including MAC) to NT Economy, Government and the community generally) Measurement of success MAC Business will measure success by reference to Level 1 Key Performance Indicators (KPIs). The level 1 KPIs are agreed percentage or other improvements from the previous year outcomes (ie financial year ending 30 June 2006). 2.B MAC Key Corporate Strategies In order to achieve the mid to long term aim and Key Result Areas, MAC Business recognises the need to change and constantly improve the way in which services are delivered. MAC Measurement of Success MAC will measure success of the relevant TIO Group key Corporate Strategies impacting on it by reference to Level 2 Key Performance Indicators (KPIs). The level 2 KPIs are agreed percentage or other improvements from the previous year outcomes (ie financial year ending 30 June 2006).


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