Statement of Corporate Intent MAC Business 1 July 2006 to 30 June 2009
Tabled paper 822
Tabled papers for 10th Assembly 2005 - 2008; Tabled papers; ParliamentNT
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2.2 MAC Business, the TIO Group Key. Result Areas and expected outcomes The mid to long term (i.e. three year period) Key Result Areas focus and achievement of successful outcomes are as follows: Key Result Areas Measurement of success - Level 1 KPI Performance P&L - SurplusBalance Sheet - Solvency levels Customer Satisfaction MAC Claimant satisfaction (measured via survey) Staff Satisfaction MAC Staff satisfaction (measured via survey) Community support Value of Contribution to NT Community (measured via calculation of TIO value (including MAC) to NT Economy, Government and the community generally) Measurement of success MAC Business will measure success by reference to Level 1 Key Performance Indicators (KPIs). The level 1 KPIs are agreed percentage or other improvements from the previous year outcomes (ie financial year ending 30 June 2006). 2.B MAC Key Corporate Strategies In order to achieve the mid to long term aim and Key Result Areas, MAC Business recognises the need to change and constantly improve the way in which services are delivered. MAC Measurement of Success MAC will measure success of the relevant TIO Group key Corporate Strategies impacting on it by reference to Level 2 Key Performance Indicators (KPIs). The level 2 KPIs are agreed percentage or other improvements from the previous year outcomes (ie financial year ending 30 June 2006).
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