Statement of Corporate Intent MAC Business 1 July 2006 to 30 June 2009
Tabled paper 822
Tabled papers for 10th Assembly 2005 - 2008; Tabled papers; ParliamentNT
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Key Corporate Strategy M easurement of success - Level 2 KPI Prudential Management Achieve long term solvency levels of 20% Cultural Change 'T' Staff Satisfaction I ' Staff retention Productivity and Efficiency Gains Reduction in expenses Cost/Income ratios Distribution /f> Number of profitable channels to customers Management Information Systems -T> Satisfaction rating of key users of MIS Reports after full implementation Technology Vision 't' Satisfaction rating Customer Focus -T* Customer Satisfaction Customer Retention Prior Year Statement of Corporate Intent 2005-2008 By way of background, the prior year Statement of Corporate Intent relevant to the MAC Business for the planning years 1 July 2005 through to 30 June 2008 included the outcome of the review relating to abolishing common law rights for non-residents. The resultant impact on reinsurance costs for the MAC Business, are expected to be known reasonably soon (though any subsequent amendments will need to be legislated by Parliament). Statement of Corporate Intent - MAC 15
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