Annual Report 2006-2007 Northern Territory Anti-Discrimination Commission
Tabled paper 1144
Tabled papers for 10th Assembly 2005 - 2008; Tabled papers; ParliamentNT
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Northern Territory Anti-Discrimination Commission 2006/2007 Annual Report 24 Performance Reporting Complaint Handling This function involves the complaint acceptance, investigation, conciliation and hearing function of the Commission which operates to achieve the resolution of complaints in accordance with the provisions and requirements of the Act. COMPLAINTS STATISTICS FINANCIAL YEAR JULY 1 2006 - JUNE 30 2007 Outputs 200405 Actual 2005-06 Actual 2006-07 Actual 2007-08 Estimate Complaints Received 146 148 132 150 Complaints Closed 118 180 128 140 Quantity Complaints Open at 30 June 72 50 46 Quality Percentage of accepted complaints conciliated 48% 50% 53.5% 50% Timeliness Average time from receipt of complaint to final resolution 4 mths 4.5 mths 6.4mths 6 mths Outcomes of All Complaints Closed This Year Rejected at Outset (s66-69) 19 Withdrawn by Complainant after acceptance (s71) 13 Withdrawn by Complainant before acceptance (s71) 13 Lapsed or Lost Interest (s72) 2 Dismissed - No PF found (s76) 7 Discontinued by Commissioner (s102) 15 Settled 58 Determined at Hearing 1 Total 128