Annual Report 2004-2005 Ombudsman 27th Report
Tabled paper 283
Tabled papers for 10th Assembly 2005 - 2008; Tabled papers; ParliamentNT
Tabled By Claire Martin
Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.
___________________________________________________________ Ombudsmans Annual Report 2004/05 101 The following are specific types of information held by the Ombudsman: 1. Administrative and policy files The Ombudsman keeps files of correspondence and other documents, indexed by subject matter, on issues concerning office administration and management. These files are usually housed in Darwin, although Alice Springs has some administrative files relating to its own operations. There are also files of documents on a wide range of policy and general questions concerning the Ombudsmans functions and powers, the operation of the office and the approach taken by the Ombudsman to particular classes of complaints. Such files may relate to the Ombudsmans jurisdiction over a particular body or over particular classes of actions, or they may represent the recording and consolidation of information on subjects or issues that have arisen in the course of investigations. Access to information held on these files may be provided depending on the content of the relevant documents. Charges may also apply (see Procedures for Providing Access to Information below). 2. Complaint files The Ombudsman keeps files of documents relating to each written complaint made under the Ombudsman (Northern Territory) Act. The files are indexed in several ways, including the complainants name, the agency complained about and the subject of the complaint. The Ombudsman maintains a computer-based register of all complaints. The Office also keeps records on special forms for some oral complaints received. A paper based file is also maintained. Paper records have previously been stored in the office where the complaint was received, although there are occasions when files created in one office are located in another office. On completion of inquiries, complaint files or documents are stored in the Darwin office. Access to the information on these files is generally restricted depending on who is seeking the information. Some information may be accessible under the Information Act and complainants will generally have a greater right of access to their own file than a third party (see Procedures for Providing Access to Information below). 3. FOI request files The office keeps files relating to requests under the Information Act for access to documents in the possession of the Ombudsman. A register of such requests will also be kept by the Ombudsman.