Territory Stories

Annual Report 2004-2005 Ombudsman 27th Report



Annual Report 2004-2005 Ombudsman 27th Report

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Tabled paper 283


Tabled papers for 10th Assembly 2005 - 2008; Tabled papers; ParliamentNT




Tabled By Claire Martin


Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.




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_________________________________________________________ Ombudsmans Annual Report 2004/05 18 Agencies included in the Other category are: Anti Discrimination Commission (1); Batchelor Institute of Tertiary Education (7); Bushfires Council NT (4) Business, Industry and Resource Development (18); Charles Darwin University (21); Department of the Chief Minister (6); Corporate and Information Services (21); Development Consent Authority (7); Legal Aid Commission (17); Ombudsman for the NT (18); Police, Fire and Emergency Services (administrative actions only, 30); Port Authority (Darwin) (1); Teacher Registration Board (2); Tourist Commission (2); Treasury (27). The following table compares the past two financial years according to the agency concerned. Table 12: Agency approaches over previous two years Agencies 2003/04 2004/05 Variation % Correctional Services 362 627 73 Health & Community Services 104 164 58 Community Development, Sport & Cultural Affairs 121 177 46 Infrastructure, Planning & Environment 84 102 21 Justice 83 95 2 TIO 35 42 20 Employment, Education & Training 51 52 2 PAWA 44 122 177 Local Government 66 106 61 Other 98 181 85 Out of Jurisdiction 687 895 30 TOTAL 1735 2563 48 Similar to 2003/04, the greatest number of approaches was from prisoners about the activities of Correctional Services. These approaches increased from the previous year by 73%, that is, from 362 approaches to 627. Contact with the Ombudsman continues to increase since prisoners have had greater access to a telephone line whereby they can contact the Ombudsmans Office directly and where this call is free and not monitored. It is important to note that the intent of the Act is that the Ombudsman be an office of last resort. Therefore 153 complaints were declined and were referred back to Correctional Services to deal with in the first instance.

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