Annual Report 2004-2005 Ombudsman 27th Report
Tabled paper 283
Tabled papers for 10th Assembly 2005 - 2008; Tabled papers; ParliamentNT
Tabled By Claire Martin
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___________________________________________________________ Ombudsmans Annual Report 2004/05 29 ACTIVITY 2: IMPROVE THE DELIVERY OF SERVICES DESCRIPTION To utilise the information gained through the complaint resolution process to provide reports and make recommendations to address any defective administration and improve the delivery of services. OUTCOME Agencies improving the manner in which they deliver services to ensure they are fair, equitable and impartial. OUTPUTS 1. Recommendations made to agencies and other appropriate bodies. 2. Follow-up on implementation of recommendations. COST Total expenditure by the Office on this activity was: 9% of Ombudsmans actual expenditure $156,147 HIGHLIGHTS During the year, the Ombudsman made 108 recommendations to government agencies, local councils and the NT Police of which 102 were adopted and implemented in some form. RECOMMENDATIONS IMPLEMENTED 1. PURCHASE AND GIFTING OF A 4WD The Ombudsman undertook an Own Motion investigation into the adequacy of the administrative actions of the Department of Community Development, Sport and Cultural Affairs (the Department) and a local government council (the Council) in relation to the events surrounding the purchase of a 4WD vehicle and the subsequent gifting of that vehicle by the Council to a number of Traditional Owners of that community. The Own Motion investigation was initiated as a result of remaining concerns after having finalised