Territory Stories

Annual Report 2004-2005 Ombudsman 27th Report



Annual Report 2004-2005 Ombudsman 27th Report

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Tabled paper 283


Tabled papers for 10th Assembly 2005 - 2008; Tabled papers; ParliamentNT




Tabled By Claire Martin


Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.




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___________________________________________________________ Ombudsmans Annual Report 2004/05 7 The time taken to finalise general complaints has improved substantially when compared against the benchmark. On the other hand, complaints against police are taking longer to finalise. Graph 4: Cost per finalised approach over three years (General and Police) 557 662 601 798 687 0 100 200 300 400 500 600 700 800 900 2000/01 2001/02 2002/03 2003/04 2004/05 The cost per finalised approach is calculated by dividing the total funds expended on the complaint resolution activity (refer to page 14) by the number of approaches that were finalised during the year. Using that simplistic methodology there appears to have been a decrease from $798 in 2003/04 to $687 in 2004/05. The difference is 14% but is only an indicator as the methodology does not take into account work in progress. BUDGET SNAPSHOT The 2004/05 budget for the agency of the Ombudsman was divided into two separate programs. For budget purposes, Treasury has determined that the Agency of the Ombudsman is one activity with two separate programs. This ensures the separate budget allocations for the Office of the Ombudsman and the Health and Community Services Complaints Commission are able to be administered together, but maintained as separate statutory entities in accordance with the legislation. The total expenditure for the year was $2,293,000. This expenditure was divided between the two programs as follows: the Office of the Ombudsman $1,739,000 the Health and Community Services Complaints Commission $554,000 To some extent the division is arbitrary as some common costs cannot be easily divided.

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