Territory Stories

Annual Report 2004-2005 Ombudsman 27th Report

Details:

Title

Annual Report 2004-2005 Ombudsman 27th Report

Other title

Tabled paper 283

Collection

Tabled papers for 10th Assembly 2005 - 2008; Tabled papers; ParliamentNT

Date

2005-10-20

Description

Tabled By Claire Martin

Notes

Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.

Language

English

Subject

Tabled papers

File type

application/pdf

Use

Copyright

Copyright owner

See publication

License

https://www.legislation.gov.au/Series/C1968A00063

Parent handle

https://hdl.handle.net/10070/282676

Citation address

https://hdl.handle.net/10070/412856

Page content

___________________________________________________________ Ombudsmans Annual Report 2004/05 91 MATTERS IN ENQUIRIES/COMPLAINTS RECEIVED Information is recorded about the matters described in every enquiry/complaint, and often more than one matter is recorded against a complaint. Standard matter descriptions are used and these are grouped under categories. An understanding of the matters raised in complaints can serve to highlight areas where service and administrative improvement is warranted. This section provides information about the total number of enquiries/complaints received against the different categories. NT AGENCIES (INCLUDING LOCAL GOVERNMENT) MATTER CATEGORY 2001/02 2002/03 2003/04 2004/05 Practice or Procedures Inadequate Unreasonable Failure Wrong Other 76 179 69 50 25 399 40 38 63 24 36 201 79 38 46 17 64 244 107 77 69 23 100 376 Attitude/Behaviour of Staff Rudeness Harassment Threats and intimidation Discrimination Use of physical force Assault General issues only Other 25 11 7 3 2 0 0 9 57 9 6 10 9 0 3 6 27 70 12 16 2 12 0 0 6 21 69 15 23 3 4 2 0 3 18 68 Fees and Charges Level of charge/fee Penalties for no payment Other 31 5 16 52 36 6 42 84 28 13 41 82 32 13 66 111 Grievance/ Complaint Procedures Failure to investigate/respond Dealings with the Ombs Office Inappropriate techniques Other 14 2 5 8 29 23 0 2 10 35 20 1 2 5 28 68 1 5 25 99