Territory Stories

Annual Report 2009-2010 Department of Health and Families



Annual Report 2009-2010 Department of Health and Families

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Tabled paper 1051


Tabled papers for 11th Assembly 2008 - 2012; Tabled papers; ParliamentNT




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Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.




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Department Health and Families42 Safety, Quality and Accountability Optimising safety and quality is the essential foundation for the effective delivery of services targeting the health, community wellbeing and social advancement of all Territorians. The Department is committed to developing and delivering a system of services that is underpinned by cultural security, safety and quality which is accountable in a meaningful way to the community. This applies to the whole Departmental workforce and the services they deliver, including those services provided through agreements with the non-government sector. We delivered in 2009-10 We have collaborated with relevant agencies to ensure that health and family services needs are appropriately included in the planning and implementation of Territory Growth Town initiatives. Northern Territory Aboriginal Health Forum partners have developed a Framework that establishes a platform for greater levels of community involvement and engagement in the design, development and implementation of health services to Aboriginal Territorians. Five Regional Cultural Security Negotiation Sessions across the Department and about 50 Community Consultations were concluded. The information gathered is being used to build a program of reform that tackles and prioritises those issues to be integrated with our service delivery. The Department is leading a joint National Advisory Group on Aboriginal and Torres Strait Islander Health $ @ {]]$$@ { ] $ Network (NATSIHON) project that will develop a consolidated set of core measures of Cultural Competence in health and wellbeing service delivery at the organisational, systemic and individual staff levels. The Department of Health and Families, the Department of Business and Employment and the Graduate @ &! Aboriginal Cross Cultural Training in the Northern Territory Public Service. New training courses based on this work have been established and offered to the Northern Territory Public Service. The draft Departmental Safety and Quality Framework is in the consultation process. The Principal Safety and Quality Committee (PSQC) with Departmental-wide Executive membership that operates to advise on Territory and national safety and quality initiatives has been established. The Safety and Quality Advisory Service was established to provide PSQC with technical and logistical support in introducing Departmental strategies to align with national safety and quality standards. Safety and quality induction information sessions were provided to 200 clinical staff through the Departments staff orientation program. The Departmental Risk Management Policy has been updated and a Risk Management Framework developed and implemented. All divisions now have a risk management assessment related to their business plans. The RiskMan software program, facilitating the recording of risks and risk management, has been implemented in most hospitals and in Mental Health and planning has commenced to introduce this program across the Department. The Northern Territory Public Hospital Network implemented the Australian Charter of Healthcare Rights devised by the Australian Commission on Safety and Quality in Healthcare in 2009. The Charter describes the rights of patients and other people using the Australian health system. These rights are Key focus areas Demonstrating our organisations commitment to achieving culturally secure services through implementing and monitoring effective organisational, system-wide and staff implemented practices. Establishing a Safety and Quality Framework consistent with the national reform agenda, which is based on the imperative to improve care and service delivery and thereby reduce harm. The major tools of safety and quality-driven reform are derived from new understandings of incident analysis, business improvement practice and change management. Developing and employing research, knowledge exchange processes, performance monitoring and reporting to inform and continuously improve both planning and practices.

Aboriginal and Torres Strait Islander people are advised that this website may contain the names, voices and images of people who have died, as well as other culturally sensitive content. Please be aware that some collection items may use outdated phrases or words which reflect the attitude of the creator at the time, and are now considered offensive.

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