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Health and Community Services Complaints Commission Report on Investigation of Royal Darwin Hospital Security Arrangements for the protection of Children and Infants Paediatric Ward 5B Volume 1



Health and Community Services Complaints Commission Report on Investigation of Royal Darwin Hospital Security Arrangements for the protection of Children and Infants Paediatric Ward 5B Volume 1

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Tabled papers for 11th Assembly 2008 - 2012; Tabled papers; ParliamentNT




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39. should be given to introducing an identification checking process for staff and others who request an RDH identification card. Further that RDH establish an employee separation clearance process that ensures the identification card is returned on separation of service. Mr Lingard further recommends (2.2.6) that staff wearing ID cards and reporting lost ID cards are part of any security awareness training. The security awareness training within RDH as stated above is not occurring, Mr Lingard also identified that training is not currently provided. Mr Lingard points out at point 2.11.6 of his review in November 2007. When an in-house security awareness is available. The only inference is that none are happening at the date of his review. DHCS (DHF) Security Manager Phil Bates advised that up until 2 February 2007 his Office was not being advised of employees leaving RDH, so he arranged for the Department of Corporate and Information Services to supply him with weekly separation notifications. This initiative would not enable him to know whether all staff such as consultants, visiting medical specialists, pharmacists or nursing agency staff have returned ID cards as they are not covered by the Department of Corporate and Information Services public service records for the whole of government Mr Bates continued that there is not the same requirement for the vetting process for swipe cards issued by Maintenance. Independent security audit undertaken November 2007 (not yet available). HCSCC Comment: A copy of this independent security audit (Lingard Review) undertaken in November 2007 conducted by Mr Ken Lingard was subsequently provided to this Office. There is no reference to the auditing of security within the Paediatric Ward/s being conducted. Mr Lingard was contacted by phone (30.07.2008) and confirmed that he had not been asked to consider or audit security in the Paediatric ward/s and that he was not aware of the sexual assault of an infant at RDH. The 2007 Lingard Review documents a lack of security awareness21 within RDH; this observation was not a reference to the Paediatric Ward/s. Having said this, security training (except aggressive persons training) is not being provided to staff. Security Manager Mr Phil Bates advised that he was aware that the Lingard Review had been released; however he stated that he was not going to be provided with a copy despite requesting one. When asked by the DI why the hospital security manager would not be provided with a copy of a security review report, Mr Bates replied I dont know, ask Jan Evans. As stated above an email was sent by the DI to Ms Jan Evans on the 01.07.2008 seeking a reason why the Security Manager would not be provided with the Lingard Review. No response to this question has been provided at the date of drafting (17/9/08). 21 The Lingard Review Page 18 General lack of security awareness amongst RDH staff was evidence with the author being able to traverse (location withheld) and then take photographs without a staff member, who exchanged greetings, questioning his right to be there or contacting security to advise them a stranger was present. Page 43 video intercoms provide narrow vision of who is requesting entry and does not allow those admitting the person to see if there are other people waiting to force entry or tailgate the person into the unit.

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