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Health and Community Services Complaints Commission Report on Investigation of Royal Darwin Hospital Security Arrangements for the protection of Children and Infants Paediatric Ward 5B Volume 1



Health and Community Services Complaints Commission Report on Investigation of Royal Darwin Hospital Security Arrangements for the protection of Children and Infants Paediatric Ward 5B Volume 1

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Tabled papers for 11th Assembly 2008 - 2012; Tabled papers; ParliamentNT




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47. The function of ACHS surveyors is to audit compliance with standards. An audit does not involve a full investigation of or detailed verification of information provided by a hospital to the surveyors. In the absence of DHCS (DHF) or RDH providing the HCSCC investigators with copies of what information was given to the ACHS surveyors about how security at Ward 5B complies with AS 4485-1997 I cannot know whether the surveyors were satisfied that the Australian Standard No. 4485-1997 was being complied with. I will be publishing a copy of this report to the Australian Council of Healthcare Standards. I note that the Northern Territory representative on the ACHS is the current General Manager of RDH, Dr Len Notaras. The experience of the HCSCC officers on the 21 November 2007 when they entered the Paediatric Ward and had unrestricted access, with no challenge or questions, if it is the norm demonstrates that whatever policies have been formulated are not known to the Ward staff and not acted on routinely. Nor is the operation of the doors routinely checked for faults by security. The speed with which the main doors close, the ability of someone to coat-tail in and the ability to prop a door open by, for example, a small magnet are chinks in the security. The reliance on staff being familiar with visitors and families is also inadequate. HCSCC Q10: What records are kept recording any security Policy testing or any procedures? RDH response: No records are currently kept. Security will commence physical checks of all swipe card doors from 23 January 2008 and will be recorded on their log sheets. HCSCC Comment: It is unsatisfactory that records are not kept of security policy testing or procedures. This should be rectified immediately. Checks of swipe card doors and recording the results on a log sheet only covers one issue access control. It is evident that a more comprehensive testing of security within the Paediatric ward is required. Further to this on the 19th June 2008 Mr Phil Bates (Security Manager based at RDH) stated that the security team do not check the swipe card doors on a random basis. He could not provide records that such door checks were being undertaken. Mr Bates stated that about 5:30pm the hospital doors are checked and that is a requirement. He advised no random checks of the paediatric doors are conducted (this is supported in RDH answer to question 9) and a log of what is checked is not kept. The only record is the entry created on a database by the use of a swipe card being used on the card reader. Mr Bates also acknowledged that persons could coat-tailing through other doors not covered by CCTV footage during the night, and that hospital staff in most cases didnt challenge persons who follow staff through doors. Mr Bates stated that the training of staff in relation to security was

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