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Health and Community Services Complaints Commission Report on Investigation of Royal Darwin Hospital Security Arrangements for the protection of Children and Infants Paediatric Ward 5B Volume 1



Health and Community Services Complaints Commission Report on Investigation of Royal Darwin Hospital Security Arrangements for the protection of Children and Infants Paediatric Ward 5B Volume 1

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Tabled papers for 11th Assembly 2008 - 2012; Tabled papers; ParliamentNT




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58. v Personal Health & Safety/CDC26 v Managing Aggressive Behaviour v Quality Improvement/Complaints Handling v Corporate Communications It is assumed that the topic of Personal Health & Safety/CDC is when security issues for staff are discussed. The question asked by this Office referred specifically to the Paediatric Ward. Mr Phil Bates (Security Manager based at RDH) stated that his office is not involved in any staff induction and he has not been asked to provide or arrange security awareness/training to staff. This is despite the Lingard Review recommending that the security office should provide training/awareness. The Paediatric Orientation Manual was reviewed during this investigation. The aim of the Paediatric Ward is stated to be: To give optimum nursing care while providing a safe, caring environment, ensuring children and patients/carers are offered up-to-date information and care. Reference to security can be found on page 9 of the Paediatric Orientation Manual For security purposes, our ward is monitored by a CCTV27 system. The ward is locked down from 1700 hours to 0730 hours. Entry to the ward during this time is by staff ID pass or nursing staff from within the ward. If you do not have ID you need to press the intercom located outside the ward. This allows staff to see who requires entry. The door can be released from inside the ward and the intercom/door release is located adjacent to the Ward Clerks workstation. The Paediatric orientation booklet is lacking in information regarding security matters. Further, on page 11 reference is made to policy. All DHCS (DHF) Memoranda etc are placed on the notice boards located in the staff room for a period of two weeks. It is everyones responsibility to read the memos to keep up to date with new policies and information. There are a number of problems with this method of staff informing themselves of new policies and information. Firstly, as the notice is only left on the board for a period of two weeks, staff that are away from the hospital during those two weeks will not be privy to the information that should be conveyed to them. What happens to these documents after the two-week period, how is the message within them conveyed to staff away from the ward during the time that notices were posted? How do staff who started on the ward after the two weeks of posting of the notice know of policies and procedures? What about relief staff from a nursing agency or from another ward, how do they know about policies notified for two weeks on a notice board? 26 CDC Centre for Disease Control 27 CCTV closed circuit television may give the reader the view that the ward is recorded. The ward has a visual intercom system which does not have a recording capability.

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