Budget 2012-2013 Budget Paper No.3 The Budget
Tabled paper 1785
Tabled papers for 11th Assembly 2008 - 2012; Tabled papers; ParliamentNT
Tabled By Delia Lawrie
Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.
24 Ombudsmans Office Budget Highlights 201213 Education Conducting nationally accredited Certificate IV courses on investigations, available to all agencies. Society Conducting outreach to remote communities and shared management of complaints under a joint Commonwealth and Northern Territory partnership. Business Improvements Implementation of a new Information Technology Case Management system compatible with all Australian and New Zealand Ombudsman Offices to enable sharing of statistics, identification of common trends and seamless transfer of information, under Memoranda of Understanding. Outputs and Performance Output Group: Ombudsmans Office Outcome: Resolve complaints about Territory Government agencies, police and shire councils, and make recommendations to Government agencies, responsible ministers and the Legislative Assembly, to improve public administration. Output Group/Output 201112 Budget 201112 Estimate 201213 Budget $000 $000 $000 Ombudsmans Office 2 215 2 220 2 178 Ombudsman for the Northern Territory 2 215 2 220 2 178 Key Variations There are no significant variations. Ombudsman for the Northern Territory Key Deliverables 201112 Budget 201112 Estimate 201213 Budget Total complaints and inquiries received 2 000 2 600 2 700 Inquiries and complaints resolved 1 850 1 750 1 850 Complainants satisfied with service 85% 85% 85% Inquiries and general complaints resolved within 90 days of receipt 85% 85% 85% Police complaints resolved within 180 days of receipt1 80% 80% 80% Recommendations accepted 95% 90% 95% Reviews of decisions requested 1% 1% 1% Telecommunications interception audits conducted 2 2 2 Telecommunications interception audit reports completed within 40 days 100% 100% 100% Surveillance devices inspection reports 2 2 2 Surveillance devices inspections and reports completed within the SurveillanceDevicesAct timeframe 100% 100% 100% 1 Resolution of complaints within this timeframe allows for recourse through the disciplinary provisions under section 162(6) of the Police Administration Act.
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