Territory Stories

Budget 2011-12 Budget Paper No.3 The Budget

Details:

Title

Budget 2011-12 Budget Paper No.3 The Budget

Other title

Tabled paper 1279

Collection

Tabled papers for 11th Assembly 2008 - 2012; Tabled papers; ParliamentNT

Date

2011-05-03

Description

Tabled By Delia Lawrie

Notes

Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.

Language

English

Subject

Tabled papers

File type

application/pdf

Use

Copyright

Copyright owner

See publication

License

https://www.legislation.gov.au/Details/C2019C00042

Parent handle

https://hdl.handle.net/10070/277286

Citation address

https://hdl.handle.net/10070/424039

Page content

204 Territory Discoveries Performance Territory Discoveries is expecting improved operating performance in 2011-12 following a strategic review of its structure and operations, along with enhancements to online booking capabilities. Business Line: Holiday Sales Outcome: Territory tourism businesses, especially small to medium enterprises, have access to the tourism distribution channel. Key Deliverables 2010-11 Budget 2010-11 Estimate 2011-12 Budget NT tourism operators contracted1 175 160 160 Average value of holiday bookings generated2 $1 700 $1 800 $1 750 Gross travelled revenue3 $16M $11M $10M Call abandonment rate4 <3% <3% <3% 1 The number of contracted operators fell during 2010-11 as a result of the implementation of Tourism NTs Accreditation Policy. 2 Excludes any air travel component of booking. 3 Gross travelled revenue estimate reflects total travelled holiday packages sold by Territory Discoveries. 4 Call abandonment rates are based on total calls not answered within the set service level standards. The target (3%) reflects national call centre industry standards.