Budget 2011-12 Budget Paper No.3 The Budget
Tabled paper 1279
Tabled papers for 11th Assembly 2008 - 2012; Tabled papers; ParliamentNT
Tabled By Delia Lawrie
Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.
24 Ombudsmans Office Business Improvements $0.2million increase to support ongoing operational activities. Acquisition of an Information Technology Case Management system compatible with all Australian and NewZealand Ombudsman Offices enabling sharing of statistics, identification of common trends, and seamless transfer of information under Memoranda of Understanding. Outputs and Performance Output Group: Ombudsmans Office Outcome: Resolve complaints about Territory Government agencies, police and shire councils, and recommend improvements to public administration to Government agencies, responsible Ministers and the Legislative Assembly. Output Group/Output 2010-11 Budget 2010-11 Estimate 2011-12 Budget $000 $000 $000 Ombudsmans Office 2 040 2 129 2 215 Ombudsman for the Northern Territory 2 040 2 129 2 215 Key Variations The increase to the output group is due to additional funding provided for the ongoing operations of the agency. Ombudsman for the Northern Territory Key Deliverables 2010-11 Budget 2010-11 Estimate 2011-12 Budget Total complaints and inquiries received 2500 1800 2000 Inquiries and complaints resolved 2400 1750 1850 Complainants satisfied with service 70% 80% 85% Inquiries and general complaints resolved within 90days of receipt 95% 90% 85% Police complaints resolved within 180 days of receipt1 80% 85% 80% Recommendations accepted 98% 95% 95% Reviews of decisions requested 1% 1% 1% Telecommunications interception audits conducted 2 2 2 Telecommunications interception audit and report completed within 40 days 100% 100% 100% Surveillance devices inspection and reports 2 2 2 Surveillance devices inspections and reports completed in accordance with the requirements of the SurveillanceDevicesAct 100% 100% 100% 1 Resolution of complaints within this timeframe allows for recourse through the disciplinary provisions under section162(6) of the Police Administration Act.
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