Territory Stories

Annual Report 2016-2017 Office of the Children's Commissioner Northern Territory



Annual Report 2016-2017 Office of the Children's Commissioner Northern Territory

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Tabled paper 516


Tabled Papers for 13th Assembly 2016 - 2020; Tabled Papers; ParliamentNT






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Dealing with a Complaint The Commissioner has four options to deal with an approach that satisfies the grounds for a complaint (section 23). These are to: 1. investigate the complaint 2. resolve the complaint without an investigation 3. decline to deal with it 4. refer the complaint to another person or body. As soon as practicable after the Commissioners assessment of a complaint, the complainant must be informed of the decision, whether it be to investigate, resolve, refer or decline the complaint. The Chief Executive Officer of the relevant agency and service provider must be informed of the complaint as soon as practicable after the complaint has been made. Complaints In 2016-17 the Commissioner received 86 complaints in accordance with section 23 of the Act involving 127 children, which is comparable to 90 complaints the previous year, however there was an increase in the number of children involved in the complaints from 108 the previous year. Complaints received involving 127 children 86 27OFFICE OF THE CHILDRENS COMMISSIONER NORTHERN TERRITORY ANNUAL REPORT 2016-17

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