Territory Stories

Budget 2016-2017 Budget Paper No.3 Agency Budget Statements

Details:

Title

Budget 2016-2017 Budget Paper No.3 Agency Budget Statements

Other title

Tabled paper 1766

Collection

Tabled papers for 12th Assembly 2012 - 2016; Tabled papers; ParliamentNT

Date

2016-05-24

Description

Tabled by David Tollner

Notes

Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.

Language

English

Subject

Tabled papers

Publisher name

Department of the Treasury and Finance

File type

application/pdf

Use

Copyright

Copyright owner

See publication

License

https://www.legislation.gov.au/Details/C2019C00845

Parent handle

https://hdl.handle.net/10070/273774

Citation address

https://hdl.handle.net/10070/426345

Page content

24 Ombudsmans Office Output Groups and Outcomes Ombudsmans Office Outcome: Improved public administration through the resolution of complaints about public authorities and police conduct and through making relevant recommendations and assisting public authorities to improve their practices and procedures. Ombudsman Operations Resolve complaints against Territory Government agencies, police and local government councils, and recommend improvements to public administration. Corporate and Governance Outcome: Improved organisational performance through strategic and governance leadership and the provision of corporate services functions. Corporate and Governance Undertake a range of corporate and governance functions in support of Ombudsman operations including financial services, human resource management, information and communication technology, governance and risk services, communications and media. Key Performance Indicators 2015-16 Budget 2015-16 Estimate 2016-17 Budget Ombudsmans Office Total approaches received 2 500 2 500 2 500 Total approaches finalised 2 500 2 500 2 500 Police approaches finalised within 90 days 80% 90% 90% Other approaches finalised within 28 days 90% 90% 90% Recommendations accepted 95% 90% 95% Statutory audit/inspection and reporting requirements met1 100% 100% 100% Corporate and Governance Client satisfaction with services 90% 90% 90% 1 The Ombudsman is required to undertake certain audit or investigation functions and make reports under telecommunications interception and surveillance devices legislation.