Territory Stories

Annual Report 2012/2013 Department of Housing

Details:

Title

Annual Report 2012/2013 Department of Housing

Other title

Tabled paper 575

Collection

Tabled papers for 12th Assembly 2012 - 2016; Tabled papers; ParliamentNT

Date

2013-10-17

Description

Deemed

Notes

Made available by the Legislative Assembly of the Northern Territory under Standing Order 240. Where copyright subsists with a third party it remains with the original owner and permission may be required to reuse the material.

Language

English

Subject

Tabled papers

File type

application/pdf

Use

Copyright

Copyright owner

See publication

License

https://www.legislation.gov.au/Details/C2019C01820

Parent handle

https://hdl.handle.net/10070/272932

Citation address

https://hdl.handle.net/10070/427536

Page content

NEW COMPLAINTS PROCESS HIGHLIGHTSTenants, neighbours and members of the public are actively encouraged to report antisocial behaviour that occurs in and around public housing. Public Housing Safety Officers provide a first response to address safety concerns of tenants and neighbours. Issues requiring urgent assistance can be reported through the 24/7 Police Assistance Line (131 444) who can directly task Public Housing Safety Officers to attend, if appropriate. A dedicated Public Housing Safety Hotline 1800 685 743 was also established for non-urgent complaints to be reported directly to the department. Public Housing Safety Officers work with the departments Tenancy Officers, to respond to and substantiate complaints, provide community education on their role, and conduct follow up visits with tenants. > Celebrated the Public Housing Safety Officers first 12 months of operation. > Attended over 8525 incidents since June 2012. > Removed more than 9689 unwanted people from public housing premises. > Formally banned 227 people from public housing for up to 12 months. > Tipped out more than 562 litres of alcohol and seized 10 dangerous items. THREE STRIKE POLICY The Three Strike policy was implemented in July 2012 and allows the department to take stronger and more timely action against tenants who regularly, or seriously, interfere with the peace and safety of other tenants and neighbours of public housing. All complaints relating to the behaviour of tenants, and their visitors, are investigated by the department. Depending on the nature and frequency of the behaviour, a written warning (Strike) may be issued. The issuing of a third Strike automatically triggers consideration of eviction by the department. STRIKES ISSUED (JULY 2012-JUNE 2013) \ Strike 1 IStrike 2 Strike 3 0 20 40 60 80 100 120 140 160 ; J OthersDarwin Region Alice Springs As at 30 June 2013,16 tenancies have been terminated for breaches of the Residential Tenancies Act. As evidenced from the chart above, once a first Strike is issued most tenants recognise that they need to change their behaviour to sustain their tenancy. Following the issue of a third Strike, some tenants have also recognised their inability to sustain their tenancy, with issues such as uncontrolled visitors, and have voluntarily handed back their property. DEPARTMENT OF HOUSING ANNUAL REPORT 2012-13 13


Aboriginal and Torres Strait Islander people are advised that this website may contain the names, voices and images of people who have died, as well as other culturally sensitive content. Please be aware that some collection items may use outdated phrases or words which reflect the attitude of the creator at the time, and are now considered offensive.

We use temporary cookies on this site to provide functionality.
By continuing to use this site without changing your settings, you consent to our use of cookies.