Annual Report 2012/2013 Department of Housing
Tabled paper 575
Tabled papers for 12th Assembly 2012 - 2016; Tabled papers; ParliamentNT
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NEW COMPLAINTS PROCESS HIGHLIGHTSTenants, neighbours and members of the public are actively encouraged to report antisocial behaviour that occurs in and around public housing. Public Housing Safety Officers provide a first response to address safety concerns of tenants and neighbours. Issues requiring urgent assistance can be reported through the 24/7 Police Assistance Line (131 444) who can directly task Public Housing Safety Officers to attend, if appropriate. A dedicated Public Housing Safety Hotline 1800 685 743 was also established for non-urgent complaints to be reported directly to the department. Public Housing Safety Officers work with the departments Tenancy Officers, to respond to and substantiate complaints, provide community education on their role, and conduct follow up visits with tenants. > Celebrated the Public Housing Safety Officers first 12 months of operation. > Attended over 8525 incidents since June 2012. > Removed more than 9689 unwanted people from public housing premises. > Formally banned 227 people from public housing for up to 12 months. > Tipped out more than 562 litres of alcohol and seized 10 dangerous items. THREE STRIKE POLICY The Three Strike policy was implemented in July 2012 and allows the department to take stronger and more timely action against tenants who regularly, or seriously, interfere with the peace and safety of other tenants and neighbours of public housing. All complaints relating to the behaviour of tenants, and their visitors, are investigated by the department. Depending on the nature and frequency of the behaviour, a written warning (Strike) may be issued. The issuing of a third Strike automatically triggers consideration of eviction by the department. STRIKES ISSUED (JULY 2012-JUNE 2013) \ Strike 1 IStrike 2 Strike 3 0 20 40 60 80 100 120 140 160 ; J OthersDarwin Region Alice Springs As at 30 June 2013,16 tenancies have been terminated for breaches of the Residential Tenancies Act. As evidenced from the chart above, once a first Strike is issued most tenants recognise that they need to change their behaviour to sustain their tenancy. Following the issue of a third Strike, some tenants have also recognised their inability to sustain their tenancy, with issues such as uncontrolled visitors, and have voluntarily handed back their property. DEPARTMENT OF HOUSING ANNUAL REPORT 2012-13 13
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