Territory Stories

Debates Day 3 - Thursday 24 November 2016



Debates Day 3 - Thursday 24 November 2016

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Parliamentary Record 2


Debates for 13th Assembly 2016 - 2018; ParliamentNT; Parliamentary Record; 13th Assembly 2016 - 2020




pp 503 to 561


Made available by the Legislative Assembly of the Northern Territory





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Legislative Assembly of the Northern Territory

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Attribution International 4.0 (CC BY 4.0)

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Legislative Assembly of the Northern Territory



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DEBATES Thursday 24 November 2016 561 effectively communicate with as many people as possible. For these reasons I acknowledge the great work of the Department of Housing and Community Development. This year the department won a Chief Ministers Award for an innovative tenancy management resource in the category of Delivering Quality Customer Services. This resource breaks down the complicated and complex legal jargon so public housing tenants can understand their rights and responsibilities. It explains the 28 sections of the departments new tenancy agreement in clear and simple language. The resource also includes audio translations that are available in 15 Indigenous and nine ethnic languages. It is easy to use and compatible with iPad, iPhone, laptop and Android devices. This makes it widely accessible to all our clients, ensuring that we can reach a broader audience. The tenancy agreement support resource is an important communication tool for our community. The support resource is part of the departments new tenancy agreement project that was rolled out earlier this year. This was a significant project that involved implementing the new agreement across all urban and remote public housing tenancies throughout the NT. This years Chief Ministers Award follows on from last years award, which was won by the Public Housing Safety Officers for their work in preventing, de-escalating and responding to antisocial behaviour, another innovative example of the great work the department is undertaking to provide quality service to its clients. I can confirm the great work undertaken by the Public Housing Safety Officers, which I spoke about it last night after accompanying them on their important patrols. They provide an important and invaluable service to our community. Winning this award was a very proud moment for the department. I recently had the pleasure of meeting the team responsible, and thanked them personally for their efforts in producing this wonderful communication tool. Those involvedbut these are not limited toinclude the following: the corporate communications team; the tenancy support and compliance capability development team; the service delivery team; the information and communications technology team; the legal and risk management team; the Aboriginal Interpreter Service; Interpreting and Translating Services NT; the department executives; and James Carter from Big Picture Graphic Art. Well done, everyone, on the hard work and success. I am sure next year will be just as fruitful, so we can make it three years in a row. It was wonderful to invite those team members to Parliament House to share in an afternoon tea, which was an acknowledgement of their hard, creative and innovative work, but also an opportunity to meet with the minister and staff from the ministerial office. It was a really nice occasion on the veranda. For me, it was a great opportunity to engage in conversation, swap ideas, exchange information and learn about the work done in the department, which is so important for me, as the minister representing them. Well done, everyone. You are always welcome at the peoples HouseMadam Speakers Housethe House of parliament in the Northern Territory. It is a beautiful venue that lifts people and inspires them, and it was a great opportunity to meet the team from the Department of Housing and Community Development. Motion agreed to; the Assembly adjourned.

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