A guide to complaints resolution
Health and Community Services Complaints Commission annual report; Reports; PublicationNT
Made available via the Publications (Legal Deposit) Act 2004 (NT).
Northern Territory. Health and Community Services Complaints Commission -- Periodicals; Health facilities -- Northern Territory -- Complaints against -- Periodicals; Patient advocacy -- Northern Territory -- Periodicals
Health and Community Services Complaints Commission
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Contents Introduction __________________________________________2 Complaints & Quality Improvement ______________________2 Principle 1: A Positive Complaints Culture ________________3 Principle 2: Accountability ______________________________5 Principle 3: The Complaint System Is Fair _________________7 Principle 4: The Complaint System Is Confidential _________9 Principle 5: The Complaints System Is Accessible ________ 11 Principle 6: The Complaints System Is Responsive _______ 13 Resources _________________________________________ 15 Complaints Resolution Process _______________________ 16 Complaint Resolution Decision Matrix _________________ 17
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