Department of Corporate and Information Services annual report 2015-16
Northern Territory. Department of Corporate and Information Services
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Northern Territory. Department of Corporate and Information Services -- Periodical
Northern Territory Government
Department of Corporate and Information Services annual report; Annual report
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Northern Territory Government
A c h ie v e m e n t s Department of Corporate anD InformatIon ServICeS | AnnuAl RepoRt 2015-1624 humAn resOurce services Provide human resource services to all agencies through processes, systems, projects and reports that support agencies in effectively managing their human resources. This output is responsible for: delivering recruitment, employment and payroll administration services across government to assist agencies, employees and prospective employees coordinating employment programs for graduates, trainees and Indigenous employees, with a particular focus on increasing the representation of Indigenous employees within government providing support, maintenance and development of the governments core human resource information technology systems, including the employee self-service module (myHR) and the all-ofgovernment payroll system (PIPS) coordinating job evaluation services for agencies that determine work value and classification level of positions administering services for workers compensation claims and rehabilitation programs, including coordinating with the external claims manager to assist agencies providing a suite of human resource management and workforce development reports. The work units that contribute to this output are Payroll and Employment Services, Recruitment Services, JES Administration, Employment Programs, Workers Compensation Administration, Program Management Office, Corporate Reporting, HR Systems and Business Services. Service delivery is provided from offices across Darwin, Casuarina, Palmerston, Alice Springs and Katherine; with all-of-government recruitment services provided entirely from our Alice Springs office. Key Deliverables Performance Previous Years Current Year Target 2012-13 2013-14 2014-15 2015-16 2015-16 2016-17 Actual Actual Actual Estimate Actual Budget Payroll transactions processed 1.2M 1.1M 1.1M 1.2M 1.2M 1.2M Commencements and terminations processed 14 500 14 000 13 863 14 500 13 883 14 500 Client queries resolved on first contact n/a n/a 81% 80% 77% 85% Vacancies published n/a n/a 4 719 4 500 4 645 4 500 MoveMents between estiMate and actual 2015-16 Commencements and terminations processed decrease is due to lower than anticipated staff turnover across the public sector. Client queries resolved on first contact result reflects a higher proportion of more complex queries to the service centre, following expanded self-service functionality in myHR and more information made available to clients online. Vacancies published - slight change due to increased actvivity, primarily in the Health Services Networks. MoveMents between 2015-16 actual and 2016-17 budget Commencements and terminations processed 201617 budget estimate aligns with 2015-16 estimate and may need to be revised in light of 2015-16 actual results. Client queries resolved on first contact increase anticipated as service centre performance improves. The emerging trend of increasingly complex queries coming to the service centre may necessitate the target to be revised. Vacancies published budget estimate may need to be revised in light of 2015-16 actual results. trend analysis coMMents Commencements and terminations processed prior year fluctuations have stabilised in the last two years. Volume is primarily influenced by staffing activity across the public sector. Client queries resolved on first contact trend results are influenced by improvements in service centre performance offset by a higher proportion of increasingly complex queries coming to the service centre. Vacancies published volume is primarily influenced by staffing activity across the public sector.