Territory Stories

Community Justice Centre annual report 2011-2012



Community Justice Centre annual report 2011-2012


Northern Territory. Community Justice Centre


E-Publications; E-Books; PublicationNT; Community Justice Centre annual report; Annual Report




Made available via the Publications (Legal Deposit) Act 2004 (NT).




Neighborhood justice centers; Periodicals; Legal services; Mediation; Annual report

Publisher name

Northern Territory Government

Place of publication



Community Justice Centre annual report; Annual Report

File type



Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government



Parent handle


Citation address


Page content

Community Justice Centre Annual Report 2011-12 Page 17 11. Statistics Measure Figure Target % to Target Mediation Advice (Intake)* 505 500 101% Mediations** 151 150 100% Presentations 29 30 96% Stakeholder Satisfaction 92% 85% Timeliness# 95% 95% * CJC has no control over the volume of calls received as Mediation advice (formerly Intake) **The CJC continues to experience a substantial increase in court referred mediations following amendments to the Justices Act that resulted in a substantial increase in mediation numbers in the last reporting year. #Timeliness is measured as the percentage of mediations available to parties within seven working days of agreement to mediation from both parties. Matter numbers Time Spent Variation from previous reporting year Total Files 685 103749 -5% Average per month 57 8645 -5% Non Urban matters 34% of total mediation 29190 +8.4% Busiest Month Intake 63 (Sep) Mediations 23 (May) 9980 (Sep) +8% Quietest month Intake 27 (Mar) Mediations 5 (Aug) 2887 (Aug) -33% Customer Satisfaction Agree Was the CJC easy for you to contact and get to? 88% Were you treated fairly by the CJC? 96% Were you satisfied with the timeliness of the service (initial contact, mediation and referral) provided? 96% If a friend was in a similar situation as you, would you advise them to use the CJC? 93% Were the mediators professional? 89% Were the mediators neutral? 92% Average 92%

Aboriginal and Torres Strait Islander people are advised that this website may contain the names, voices and images of people who have died, as well as other culturally sensitive content. Please be aware that some collection items may use outdated phrases or words which reflect the attitude of the creator at the time, and are now considered offensive.

We use temporary cookies on this site to provide functionality.
By continuing to use this site without changing your settings, you consent to our use of cookies.