Territory Stories

Community Justice Centre annual report 2011-2012

Details:

Title

Community Justice Centre annual report 2011-2012

Creator

Northern Territory. Community Justice Centre

Collection

E-Publications; E-Books; PublicationNT; Community Justice Centre annual report; Annual Report

Date

2012

Description

Made available via the Publications (Legal Deposit) Act 2004 (NT).

Language

English

Subject

Neighborhood justice centers; Periodicals; Legal services; Mediation; Annual report

Publisher name

Northern Territory Government

Place of publication

Darwin

Series

Community Justice Centre annual report; Annual Report

File type

application/pdf

Use

Attribution International 4.0 (CC BY 4.0)

Copyright owner

Northern Territory Government

License

https://creativecommons.org/licenses/by/4.0

Parent handle

https://hdl.handle.net/10070/259224

Citation address

https://hdl.handle.net/10070/498591

Page content

Community Justice Centre Annual Report 2011-12 Page 17 11. Statistics Measure Figure Target % to Target Mediation Advice (Intake)* 505 500 101% Mediations** 151 150 100% Presentations 29 30 96% Stakeholder Satisfaction 92% 85% Timeliness# 95% 95% * CJC has no control over the volume of calls received as Mediation advice (formerly Intake) **The CJC continues to experience a substantial increase in court referred mediations following amendments to the Justices Act that resulted in a substantial increase in mediation numbers in the last reporting year. #Timeliness is measured as the percentage of mediations available to parties within seven working days of agreement to mediation from both parties. Matter numbers Time Spent Variation from previous reporting year Total Files 685 103749 -5% Average per month 57 8645 -5% Non Urban matters 34% of total mediation 29190 +8.4% Busiest Month Intake 63 (Sep) Mediations 23 (May) 9980 (Sep) +8% Quietest month Intake 27 (Mar) Mediations 5 (Aug) 2887 (Aug) -33% Customer Satisfaction Agree Was the CJC easy for you to contact and get to? 88% Were you treated fairly by the CJC? 96% Were you satisfied with the timeliness of the service (initial contact, mediation and referral) provided? 96% If a friend was in a similar situation as you, would you advise them to use the CJC? 93% Were the mediators professional? 89% Were the mediators neutral? 92% Average 92%


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